Halie Smith
Meridian,ID
Summary
Resilient retail service provider professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.
Overview
19
19
years of professional experience
Work History
Mane Styling Studio
Stylist
Meridian, ID
04.2024 - Current
- Greeted customers, answered phones and booked appointments.
- Recommended products to clients based on their individual needs.
- Tracked inventory of supplies used for styling services.
- Managed cash register transactions during checkout process.
- Participated in team discussions regarding marketing strategies for the salon.
Graeber & Co.
Stylist
Boise, ID
12.2022 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Elevation Salon
Stylist
Panama City, FL
03.2021 - 10.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Supercuts
Stylist/Receptionist
Panama City, FL
10.2019 - 01.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
Panama Pizzeria
Server/Bartender/Host
Panama City Beach, FL
07.2017 - 08.2018
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Sally's Beauty Supply
Retail Associate
Panama City, FL
03.2016 - 07.2017
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
Publix
Customer service/Retail associate
Panama City, FL
01.2006 - 08.2015
- Assisted customers with product selection, inquiries, and purchase decisions.
- Maintained store cleanliness and organization.
- Stocked merchandise on shelves and displays.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Processed returns, exchanges, and gift cards according to company policy.
Education
Elite School of Cosmetology
Panama City, FL07-2017
High School Diploma -
Bay High School
Panama City, FL05-2009
Skills
- Color theory
- Client consultation
- Brand awareness
- Appointment scheduling
- Upselling products
- Continuing education
- Customer engagement
- Stock replenishment
- Order processing
- Suggestive selling
- Customer service
- Retail sales
- Social media marketing
- Social media and promotions
- Social media reels and editing
- Social media posting
- Content scheduling
- Audience engagement
Instagram Page
- Halie.manestyling
Timeline
Mane Styling Studio
Stylist
04.2024 - Current
Graeber & Co.
Stylist
12.2022 - 02.2024
Elevation Salon
Stylist
03.2021 - 10.2022
Supercuts
Stylist/Receptionist
10.2019 - 01.2021
Panama Pizzeria
Server/Bartender/Host
07.2017 - 08.2018
Sally's Beauty Supply
Retail Associate
03.2016 - 07.2017
Publix
Customer service/Retail associate
01.2006 - 08.2015
Elite School of Cosmetology
High School Diploma -
Bay High School
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