Knowledgeable manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Bucks Wild
05.2025 - 09.2025
Directed cross-functional teams to streamline operations and enhance productivity.
Implemented process improvements resulting in significant efficiency gains across departments.
Analyzed performance metrics to identify areas for operational enhancements and cost reductions.
Developed training programs that increased team competency and performance consistency.
Fostered a culture of continuous improvement through regular feedback and best practice sharing.
Led strategic initiatives that aligned departmental goals with organizational objectives, driving success.
Managed budgets and resource allocation to optimize operational effectiveness and reduce waste.
Collaborated with stakeholders to implement new technologies, improving workflow efficiency and accuracy.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Identified and communicated customer needs to supply chain capacity and quality teams.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Led team to achieve operational excellence, enhancing workflow efficiency and service quality.
Developed training programs for new employees, fostering skill development and teamwork.
Monitored daily operations, ensuring compliance with safety standards and company policies.
Resolved customer complaints effectively, strengthening client relationships and loyalty.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Oversaw quality control measures, maintaining high standards for all project outputs.
Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Built and maintained strong client relationships, leading to repeat business and referrals.
Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Implemented comprehensive reporting system to track team performance and identify areas for improvement.
Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Evaluated staff performance and provided coaching to address inefficiencies.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Conducted regular reviews of operations and identified areas for improvement.
Educated staff on organizational mission and goals to help employees achieve success.
Collected, arranged, and input information into database system.
Evaluated customer needs and feedback to drive product and service improvements.
Helped meet changing demands by recommending improvements to business systems or procedures.
Frequently inspected production area to verify proper equipment operation.
Devised and implemented processes and procedures to streamline operations.
Maintained database systems to track and analyze operational data.
Generated reports detailing findings and recommendations.
Gathered, organized and input information into digital database.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Customer Service Associate
Caliber Car Wash
04.2023 - 11.2023
Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
Maintained cleanliness and organization of car wash facilities to enhance customer experience.
sales and loading up vehicles on the belt for car washes.
Trained new employees on operational procedures and safety protocols.
Assisted in managing daily operations, ensuring efficient workflow during peak hours.
Collaborated with team members to achieve service goals and maintain high standards.
Implemented process improvements that enhanced service speed and customer satisfaction.
Monitored inventory levels, ensuring availability of necessary supplies for smooth operations.
Developed strong relationships with customers, fostering loyalty and repeat business.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Trained new associates in company policies and procedures, fostering a supportive work environment.
Assisted customers in navigating company's products and services, enhancing their overall experience.
Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
Identified upselling and cross-selling opportunities, contributing to increased sales.
Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Organized customer appreciation events, strengthening customer relations and loyalty.
Conducted customer feedback surveys to gather insights and identify areas for improvement.
Utilized social media platforms to address customer concerns, broadening channels of support.
Fostered positive team environment, contributing to higher staff retention rates.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Educated customers about billing, payment processing and support policies and procedures.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Sought ways to improve processes and services provided.
Managed timely and effective replacement of damaged or missing products.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Identified and resolved discrepancies and errors in customer accounts.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Shift Manager
McDonald's
02.2023 - 07.2023
Open store, take orders, count safe, count drawers, make drinks, food safety, customer care and stocking.
Supervised team operations, ensuring adherence to company standards and procedures.
Trained and mentored staff, fostering a collaborative and efficient work environment.
Implemented inventory management strategies to reduce waste and improve cost efficiency.
Coordinated training programs focused on customer service excellence and operational compliance.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty rates.
Led safety initiatives, ensuring compliance with health regulations and creating a safe workplace environment.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Improved operational efficiency by adopting new technologies for order processing and inventory management.
Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Coordinated staff training programs to improve service quality, enhancing overall customer experience.
Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Supervised ongoing daily production phases.
Implemented policies and standard operating procedures for continuous improvement.
Troubleshot equipment to reduce service calls and downtime.
Waitress/Cashier
Bucks Cabaret
12.2022 - 03.2023
Before/after shift cleaning
Serving alcoholic beverages/food
Credit card/cash transaction handling
POS system handling
Bussing tables
Serving food
Server/Bartender
RIDGLEA COUNTRY CLUB
05.2021 - 11.2022
Polishing silverware
Dish washing
Taking orders to member specification
Bussing tables
POS system
Serving beverages/food
Setting tables
Communicating to kitchen and Management staff
Server/Cashier
Bucks wild
08.2018 - 05.2022
Before/after shift cleaning
Credit card/cash handling
Serving food
Taking food orders
Maintaining customer satisfaction
POS system handling
Helping in events
Cashier/Customer Service
Taco Bell
11.2021 - 04.2022
Closing store cleaning
Stocking
Lifting heavy boxes
Taking trash out
Cleaning windows
Maintaining a clean dining room
POS system
Dropping high amounts of money
Front Desk Receptionist
Brown County Home Solutions
12.2021 - 02.2022
Keeping the residents safe
Inventory on items in the warehouse
Event planning
Laundry for the residents
Cooking food
Loading and unloading groceries
Keeping all residents in line if bad behavior occurred.
Front Desk Receptionist
National Vision, Inc.
01.2020 - 01.2021
Updating patient charts
Setting appointments
Alphabetizing finalized patient charts and filing them
Cleaning glasses
Faxing requested charts from other stores
Maintaining HIPPA
Shredding old files
Answering phone calls
Delivering messages to the optometrist and staff
Cleaning before closing
Doing closing tasks
Sales Associate
Metro by T-Mobile (authorized dealer)
02.2019 - 11.2019
Opening/closing store
Doing inventory once a month
Counting phones that are locked in the safe
Putting platform locked phones out on display
Maintaining daily/monthly goals for sales
Cashier/Customer Service
Taco Cabana
02.2018 - 07.2018
Opening/closing tasks
Making tortillas
Making orders
Taking orders on POS systems
Cleaning and maintaining cleanliness of dining room
Education
Associate in Science (AS) - Healthcare Management
Ultimate Medical Academy
Tampa, FL
09.2020
Skills
Adobe Photoshop
Restaurant experience
Office management
Leadership
Serving
Cash Handling
Food Handling
Outdoor work
Shift management
Proofreading
Inside sales
Physiology knowledge
Practice Management
Restaurant Experience
Medical Records
Documentation review
Analysis skills
EMR systems
Serving Experience
Clerical experience
Cash register
Medical terminology
Software troubleshooting
Windows
Laundry
Healthcare Management
Supervising experience
POS
Customer service
Hospitality
Medical Terminology
ICD coding
Driving
Cash handling
Search engines
Merchandising
Busser
Cooking
Medical records
Retail sales
Insurance Verification
HIPAA
EMR Systems
Healthcare management
Schedule management
Anatomy knowledge
Front desk
Food handling
Security
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Task delegation
Goal setting
Documentation and reporting
Relationship building
Operations management
Project management
Project planning
Customer relationship management (CRM)
Performance management
Staff development
Sales techniques
Policy implementation
Conflict resolution
Sales management
Workforce management
Performance evaluations
Business administration
Marketing
Negotiation
Budget control
Business development
Business planning
Product management
Financial management
Expectation setting
Emergency response
Expense tracking
Brand management
Clear communication
Safety procedures
Coaching and mentoring
Policy and procedure development
Inventory management
Data analysis
Vendor management
Trend analysis
Revenue management
Innovation management
Networking strategies
Teamwork and collaboration
Computer skills
Effective communication
Problem resolution
Adaptability and flexibility
Positive attitude
Attention to detail
Multitasking
Problem-solving
Organizational skills
Work Planning and Prioritization
Managing operations and efficiency
Customer relationship management
Employee coaching and mentoring
Professional and courteous
Negotiation and conflict resolution
MS office
Good judgment
Active listening
Interpersonal relations
Certification
Driver's License
Food Handler Certification
TABC Certified
Languages
German
Limited Working
Interests
Community Cleanup
Enjoying the art of baking and pastry-making, experimenting with recipes
Gardening
Dancing
Horseback Riding
Youth Development Programs
Music
Gym Workouts
Enjoy hobbies that combine physical activity with outdoor exploration
Strategy Games
Pilates
Crafting and DIY Projects
Learning new cooking techniques and expanding my culinary skills
Youth mentor, providing guidance and support to empower the next generation of leaders
I like looking at the stars and learning about constellations
Outdoor Recreation
Volunteering
Auto Repair/Restoration
Watching Movies and TV Shows
Offering time and support to shelters for the homeless, women, and animals
I enjoy helping others and giving back to the community
DIY and Home Improvement
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Baking
Getting involved in local advocacy groups to promote positive change in the community
Martial Arts
I enjoy cooking for friends and family gatherings
Mindfulness Practices
Historical Exploration
Camping
Kayaking
Playing Sports
Swimming
Fundraising Events
Video Gaming
Astrology
I participate in various sports activities for physical activity, camaraderie, and personal growth
I have a passion for photography and editing photos