Overview
Work History
Education
Skills
Timeline
Generic

Halie White

Scooba,MS

Overview

15
15
years of professional experience

Work History

Patient Care Technician

Baptist Anderson Hospital
Meridian, MS
01.2024 - Current
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Helped create a safe environment by following infection control policies.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Provided direct patient care and assistance to healthcare team members.
  • Provided emotional support to patients and their families during difficult times.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Organized supplies in order to maintain adequate stock levels throughout shift.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Responded to bell or light signal calls to assist patients with needs.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.............................................................................

Customer Service Representative

Health Care Service Corporation
St Louis, MO
01.2016 - 03.2024
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided accurate information about products and services to customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Updated databases with new and modified customer data.
  • Led on- and off-site customer support teams across multiple time zones.

Patient Care Assistant

OBP Homemaker Services
De Kalb, MS
04.2013 - 03.2016
  • Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
  • Helped maintain a clean environment in all areas assigned.
  • Adapted quickly to changing environments while remaining calm under pressure.
  • Provided assistance with daily living activities, such as bathing, dressing, and grooming.
  • Assisted with meal preparation, light housekeeping and laundry services.
  • Established positive relationships with families by providing a high level of customer service.
  • Attended continuing education classes related to homemaker aide duties in order to stay current on best practices.
  • Developed individualized care plans in consultation with clients and family members.
  • Transported clients to medical appointments or other necessary destinations.
  • Assisted clients with shopping trips or errands as needed.
  • Adhered strictly to agency policies and regulations concerning client confidentiality.
  • Ensured that all safety protocols were followed at all times during work hours.
  • Responded promptly to emergency situations by providing first aid when necessary.
  • Adapted household routines and tasks in response to changing family needs and priorities.
  • Planned, purchased and prepared meals for clients according to prescribed diets.
  • Provided compassionate elder care, assisting with mobility, personal care, and Managed daily household tasks, including cleaning, laundry, and dishwashing, ensuring a hygienic living environment.

Senior Sandwich Artist/ Key Holder

Subway
DeKalb, MS
05.2009 - 06.2015
  • Maintained a safe work environment by following all food safety regulations.
  • Assisted other team members during peak hours to ensure smooth operation of the restaurant.
  • Assisted with inventory management duties such as counting stock and ordering new supplies when needed.
  • Trained new staff members on proper use of equipment kitchen operations menu items.
  • Prepared sandwiches according to customer specifications using ingredients such as breads, meats, cheeses, spreads, condiments, and toppings.
  • Greeted customers, answered questions and provided information on products.
  • Organized food delivery orders accurately in order to minimize wait times for customers.
  • Operated cash registers to process payments from customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Telecommunications

Meridian Community College
Meridian, MS
10-2011

Skills

  • Information Protection
  • Emergency Response
  • ADL support
  • Patient Education
  • Mobility Assistance
  • Sterilization techniques

Timeline

Patient Care Technician

Baptist Anderson Hospital
01.2024 - Current

Customer Service Representative

Health Care Service Corporation
01.2016 - 03.2024

Patient Care Assistant

OBP Homemaker Services
04.2013 - 03.2016

Senior Sandwich Artist/ Key Holder

Subway
05.2009 - 06.2015

Telecommunications

Meridian Community College
Halie White