Assisted with patient transfers from bed to wheelchair or stretcher as needed.
Helped create a safe environment by following infection control policies.
Assisted patients with activities of daily living, including bathing, dressing and grooming.
Provided direct patient care and assistance to healthcare team members.
Provided emotional support to patients and their families during difficult times.
Responded quickly in emergency situations by providing appropriate first aid measures.
Organized supplies in order to maintain adequate stock levels throughout shift.
Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Conducted safety rounds regularly to ensure safe environment for patients.
Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Responded to bell or light signal calls to assist patients with needs.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Performed minor housekeeping tasks to keep patient areas clean and sanitized.............................................................................
Customer Service Representative
Health Care Service Corporation
St Louis, MO
01.2016 - 03.2024
Resolved customer complaints promptly and efficiently.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Identified opportunities for upselling additional products or services based on customer needs.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Provided accurate information about products and services to customers.
Conducted regular follow-up calls with customers after resolving their issues.
Answered customer inquiries via phone, email, and chat.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Updated databases with new and modified customer data.
Led on- and off-site customer support teams across multiple time zones.
Patient Care Assistant
OBP Homemaker Services
De Kalb, MS
04.2013 - 03.2016
Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
Helped maintain a clean environment in all areas assigned.
Adapted quickly to changing environments while remaining calm under pressure.
Provided assistance with daily living activities, such as bathing, dressing, and grooming.
Assisted with meal preparation, light housekeeping and laundry services.
Established positive relationships with families by providing a high level of customer service.
Attended continuing education classes related to homemaker aide duties in order to stay current on best practices.
Developed individualized care plans in consultation with clients and family members.
Transported clients to medical appointments or other necessary destinations.
Assisted clients with shopping trips or errands as needed.
Adhered strictly to agency policies and regulations concerning client confidentiality.
Ensured that all safety protocols were followed at all times during work hours.
Responded promptly to emergency situations by providing first aid when necessary.
Adapted household routines and tasks in response to changing family needs and priorities.
Planned, purchased and prepared meals for clients according to prescribed diets.
Provided compassionate elder care, assisting with mobility, personal care, and Managed daily household tasks, including cleaning, laundry, and dishwashing, ensuring a hygienic living environment.
Senior Sandwich Artist/ Key Holder
Subway
DeKalb, MS
05.2009 - 06.2015
Maintained a safe work environment by following all food safety regulations.
Assisted other team members during peak hours to ensure smooth operation of the restaurant.
Assisted with inventory management duties such as counting stock and ordering new supplies when needed.
Trained new staff members on proper use of equipment kitchen operations menu items.
Prepared sandwiches according to customer specifications using ingredients such as breads, meats, cheeses, spreads, condiments, and toppings.
Greeted customers, answered questions and provided information on products.
Organized food delivery orders accurately in order to minimize wait times for customers.
Operated cash registers to process payments from customers.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.