Halie Wingo
Covington,GA
Summary
Highly motivated with 16 years of customer service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
16
16
years of professional experience
Work History
SERVICE MANAGER
TAYLOR SUDDEN SERVICE
01.2022 - 09.2024
- Established team priorities, maintained schedules and monitored performance.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
CUSTOMER CARE RESOLUTION SPECIALIST
TITLE MAX- FINANCE
05.2013 - 08.2015
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Processed contracts to place leans on vehicle titles.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
Dispatch Coordinator
BETTER PLUMBING SERVICES
05.2008 - 08.2012
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
- Developed strong relationships with clients by providing consistent updates and addressing concerns promptly.
- Mitigated potential conflicts between Plumbers or customers by acting as a liaison during high-pressure situations.
- Monitored flow of paperwork and directed information to appropriate departments.
- Monitored vehicle locations to coordinate timely arrivals.
OFFICE MANAGER
JP WALTERS MANAGEMENT- FINANCE
01.2010 - 03.2012
- Welcome and assist every customer in a professional manner
- Process loan applications to determine customer eligibility
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
ALCOVY HIGH SCHOOL
05-2010
Skills
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Goal oriented
Timeline
SERVICE MANAGER
TAYLOR SUDDEN SERVICE
01.2022 - 09.2024
CUSTOMER CARE RESOLUTION SPECIALIST
TITLE MAX- FINANCE
05.2013 - 08.2015
OFFICE MANAGER
JP WALTERS MANAGEMENT- FINANCE
01.2010 - 03.2012
Dispatch Coordinator
BETTER PLUMBING SERVICES
05.2008 - 08.2012
GED -
ALCOVY HIGH SCHOOL
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