Halie Wingo
Covington,GA
Summary
Highly motivated with 16 years of customer service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
16
16
years of professional experience
Work History
SERVICE MANAGER
TAYLOR SUDDEN SERVICE
Covington Ga
01.2022 - 09.2024
- Established team priorities, maintained schedules and monitored performance.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
CUSTOMER CARE RESOLUTION SPECIALIST
TITLE MAX- FINANCE
Conyers, GA
05.2013 - 08.2015
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Processed contracts to place leans on vehicle titles.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
Dispatch Coordinator
BETTER PLUMBING SERVICES
Conyers Ga
05.2008 - 08.2012
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
- Developed strong relationships with clients by providing consistent updates and addressing concerns promptly.
- Mitigated potential conflicts between Plumbers or customers by acting as a liaison during high-pressure situations.
- Monitored flow of paperwork and directed information to appropriate departments.
- Monitored vehicle locations to coordinate timely arrivals.
OFFICE MANAGER
JP WALTERS MANAGEMENT- FINANCE
Gainesville, GA
01.2010 - 03.2012
- Welcome and assist every customer in a professional manner
- Process loan applications to determine customer eligibility
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
ALCOVY HIGH SCHOOL
05-2010
Skills
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Goal oriented
Timeline
SERVICE MANAGER
TAYLOR SUDDEN SERVICE
01.2022 - 09.2024
CUSTOMER CARE RESOLUTION SPECIALIST
TITLE MAX- FINANCE
05.2013 - 08.2015
OFFICE MANAGER
JP WALTERS MANAGEMENT- FINANCE
01.2010 - 03.2012
Dispatch Coordinator
BETTER PLUMBING SERVICES
05.2008 - 08.2012
GED -
ALCOVY HIGH SCHOOL