Halim Assal
Farmingdale,NJ
Summary
With 19 years of experience, I am a customer-focused general manager adept at optimizing production and guiding teams to success. Thriving in dynamic environments, I excel at managing multiple projects with precision and meeting deadlines consistently. Known for my meticulous leadership and strategic planning, I leverage extensive managerial expertise to drive business operations forward. My competencies span office management, accounting, invoicing, dispatching, database management, vendor negotiations, profit management, leadership, and contract oversight. I am praised for delivering exceptional customer service and fostering collaborative team environments, ensuring our collective success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Pine Belt Nissan of Keyport
Keyport, NJ
10.2019 - Current
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Facilitated collaborative problem-solving sessions among teams when necessary.
- Contributed to collaborative efforts to improve processes.
- Encouraged innovation through brainstorming sessions with team members on new ideas or approaches.
General Sales Manager
Pine Belt Nissan of Tom’s River
Toms River, New Jersey
02.2012 - 09.2019
- Developed and implemented strategies to increase sales revenue.
- Monitored customer satisfaction levels and took corrective action when needed.
- Managed staff of 18 sales representatives, providing guidance and support as needed.
- Analyzed competitor strategies to gain an edge over them in the marketplace.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Maintained accurate records of all transactions in the company's CRM system.
- Resolved customer complaints in a timely manner.
- Conducted regular training sessions for new sales personnel.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Managed, hired, and trained high-performing sales team.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
- Reduced inventory day supply, driving additional revenue from floor plan credit.
Sales Manager
Pine Belt Chevrolet
Eatontown, New Jersey
03.2010 - 01.2012
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Developed and implemented sales strategies to increase market share.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Sales Associate
All Star Mitsubishi
South Amboy, New Jersey
09.2005 - 01.2010
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Greeted customers to determine wants or needs.
Bartender
Grand Marquis
Old Bridge, New Jersey
03.2002 - 11.2007
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Skills
- Advertising and marketing
- Account Management
- Schedule Management
- Workflow Planning
- Customer Retention
- Branding
- Program Administration
- Contract Negotiations
- Sales
- Project Management
- Business Administration
- Staff Supervision
- Quality Management
- Business Development
- Customer Relationship Management
- Market Analysis
- Budget Allocation
- Time Management
- Sales expertise
- Collaborater
- Proficient in Word, Excel, Powerpoint
- Leadership and team building
- Staff Management
- Training and Development
- Purchasing
- Operations Management
- Negotiation Skills
- Team Player
- Sales Team Development
- Bilingual
- Leadership
- Strategy
- Verbal and written communication
- Marketing
- Staff Motivation
- Dealership Management
- Data review
- Team training and development
- Problem Resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Arabic
Limited
Certification
- Association of Finance & Insurance Professional Certified
- Nissan Certified from 2012 - Current
- Comply Auto Certified 2020 - Current (automotive privacy & cybersecurity platform)
- Zurich harassment & discrimination compliant 2019 - Current
Accomplishments
- 2012-2021 & 2023 Global award winning dealer awarded to Top 50 dealers in the world out of 1,069 dealers
- 2024 JD Powers dealer of the year
- 2000-2023 KBB Top rated dealer
- Top Rated Google Dealer with great authentic consumer feedback
Timeline
General Manager
Pine Belt Nissan of Keyport
10.2019 - Current
General Sales Manager
Pine Belt Nissan of Tom’s River
02.2012 - 09.2019
Sales Manager
Pine Belt Chevrolet
03.2010 - 01.2012
Sales Associate
All Star Mitsubishi
09.2005 - 01.2010
Bartender
Grand Marquis
03.2002 - 11.2007
- Association of Finance & Insurance Professional Certified
- Nissan Certified from 2012 - Current
- Comply Auto Certified 2020 - Current (automotive privacy & cybersecurity platform)
- Zurich harassment & discrimination compliant 2019 - Current
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