Halima Ali
2650 S 200th St ,WA
Summary
Compassionate and dedicated professional with strong experience in customer service and direct patient care seeking an opportunity to utilize my strong interpersonal skills, adaptability, and attention to detail in a fast-paced environment. Bringing hands-on experience as a Certified Nursing Assistant (CNA) and a demonstrated ability to support patients' needs with empathy, efficiency, and clear communication. Skilled in assisting multidisciplinary teams, coordinating care, and serving as a reliable liaison between patients, providers, and administrative staff. Adept at building rapport, handling sensitive information with professionalism, and contributing to positive client experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Providence Mount St. Vincent
Seattle, WA
03.2024 - 02.2026
- Assisted residents with daily living activities, enhancing comfort and well-being.
- Supported rehabilitation efforts through mobility assistance, encouraging independence in residents.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Monitored vital signs and reported changes to nursing staff, ensuring timely interventions.
- Maintained cleanliness and organization of resident areas, promoting a safe environment.
- Administered medications as directed by nursing staff, adhering to safety protocols.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Call Center Representative
Community Health Care
Tacoma, WA
03.2022 - 01.2024
- Managed high volumes of inbound calls, ensuring timely resolution of patient inquiries.
- Utilized electronic health record systems to update client information accurately.
- Provided empathetic support to clients, enhancing overall satisfaction with services.
- Collaborated with healthcare teams to address client needs and streamline communication.
- Assisted in training new representatives on office procedures and best practices.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Unarmed Security Officer
Allied Universal Security Services
Seattle, WA
04.2020 - 02.2022
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, ensuring adherence to emergency protocols.
- Assisted in maintaining accurate incident reports for management review.
- Utilized surveillance systems to enhance monitoring capabilities across the site.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around the building and answered accessibility questions.
Education
High School Diploma -
Foster High School
Tukwila, WASkills
- Patient care
- Medical terminology and HIPAA compliance
- Reliable team player
- Telephone and Email handling
- Administrative support
- Direct patient care
- Conflict resolution
- Multitasking and Time Management
- Data entry and filing
- Strong knowledge in microsoft apps
- Ability to manage private/confidential information
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Languages
English
Full Professional
Somali Maay Maay
Native or Bilingual
Timeline
Certified Nursing Assistant
Providence Mount St. Vincent
03.2024 - 02.2026
Call Center Representative
Community Health Care
03.2022 - 01.2024
Unarmed Security Officer
Allied Universal Security Services
04.2020 - 02.2022
High School Diploma -
Foster High School