Halima Bojang
Jonesboro,GA
Summary
Hospitality associate with experience at a high-volume hotel, delivering exceptional guest experiences while supporting front desk, rooms control, and concierge operations. Proven ability to manage room assignments, coordinate service requests, and resolve guest concerns efficiently in fast-paced environments. Recognized for professionalism, reliability, and leadership potential, with a strong guest-first mindset and collaborative approach to hotel operations.
Overview
3
3
years of professional experience
Work History
Guest Experience Expert
Atlanta Marriott Marquis
08.2024 - Current
- Consistently deliver high-level guest satisfaction by managing complex check-ins, check-outs, and service recovery in a high-volume, flagship Marriott property
- Selected to support VIP and Concierge Lounge operations, demonstrating trust, professionalism, and advanced guest service skills
- Improved operational flow by effectively managing Rooms Control, ensuring accurate room assignments during peak occupancy and special events
- Serve as a go-to team member for new associates, providing informal guidance on systems, service standards, and guest engagement
- Demonstrate leadership during high-demand periods by prioritizing tasks, supporting coworkers, and maintaining service excellence under pressure
- Collaborate cross-functionally with housekeeping, engineering, and management to ensure seamless communication and timely issue resolution
- Model Marriott brand standards through professionalism, accountability, and a guest-first mindset, supporting department performance goals
Cashier
Publix
08.2022 - 12.2022
- Delivered fast, friendly checkout experiences and handled transactions accurately.
- Maintained clean workstations and assisted customers with product inquiries.
- Built rapport with customers to encourage loyalty.
Education
Bachelor of Science - Nursing
Clayton State University
Morrow, GA01.2026
Bachelor of Science - Nursing
Georgia State University
Atlanta, GA12.2023
Skills
- Guest & Patient-Centered Service
- Communication & Active Listening
- Conflict Resolution & Service Recovery
- Time Management & Multitasking
- Rooms Control & AYS Systems
- Concierge & Front Desk Operations
- Cash Handling & Transaction Accuracy
- Team Collaboration & Interdepartmental Coordination
- Local Area Knowledge
Timeline
Guest Experience Expert
Atlanta Marriott Marquis
08.2024 - Current
Cashier
Publix
08.2022 - 12.2022
Bachelor of Science - Nursing
Georgia State University
Bachelor of Science - Nursing
Clayton State University