Halima Bouazizi
Spa Manager
Al Wakra
Summary
Knowledgeable SPA Manager with comprehensive background in managing spa operations and enhancing customer satisfaction. Led teams to consistently deliver high-quality services and improve client retention. Known for exceptional leadership and ability to create serene and welcoming environment.
Overview
16
16
years of professional experience
2024
2024
years of post-secondary education
4
4
Languages
Work History
Spa Manager
The Royal Riviera Hotel
01.2021 - 01.2025
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
Assistant Spa Manager
The Royal Riviera Hotel
01.2019 - 01.2021
- Assisted in developing a comprehensive budget plan for the spa, helping drive financial success and sustainability.
- Implemented safety protocols and ongoing training to ensure compliance with industry regulations and standards, promoting a safe environment for both employees and clients.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Implemented regular staff evaluations to identify areas for improvement, leading to increased team performance overall.
- Increased employee morale by implementing team-building activities and encouraging open communication among staff members.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Worked closely with other departments within the facility to ensure seamless coordination of guest experiences from arrival through departure.
Spa Manager
L olympe Thalasso & SPA (Medina Belisaire Hotel & Thalasso)
01.2017 - 01.2019
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
Salon Manager
Layal Beauty Salon
06.2013 - 12.2015
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Spa Manager
L olympe Thalasso & SPA (Iberostar Safira Palms Hotel)
03.2011 - 03.2013
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Oversaw upkeep of entire facility and notified maintenance for service repairs
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
Massage Therapist
L’Olympe Thalasso & Spa
01.2009 - 11.2011
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Education
Diploma - Administration & Secretarial with Front Desk Management
Berkley Qatar
Thalassotherapy Technician Internship - undefined
Thalasso Al Mouradi Palace Center
Bachelor's Studies - Business English
University of Human Sciences
High School Diploma - undefined
Al Najah Private School
Skills
Team leadership
Spa operations management
Employee training
Effective conflict resolution
Active listening abilities
Strategic issue analysis
Employee supervision
Organized scheduling coordination
Enhancing service sales
Timeline
Spa Manager
The Royal Riviera Hotel
01.2021 - 01.2025
Assistant Spa Manager
The Royal Riviera Hotel
01.2019 - 01.2021
Spa Manager
L olympe Thalasso & SPA (Medina Belisaire Hotel & Thalasso)
01.2017 - 01.2019
Salon Manager
Layal Beauty Salon
06.2013 - 12.2015
Spa Manager
L olympe Thalasso & SPA (Iberostar Safira Palms Hotel)
03.2011 - 03.2013
Massage Therapist
L’Olympe Thalasso & Spa
01.2009 - 11.2011
Thalassotherapy Technician Internship - undefined
Thalasso Al Mouradi Palace Center
Bachelor's Studies - Business English
University of Human Sciences
High School Diploma - undefined
Al Najah Private School
Diploma - Administration & Secretarial with Front Desk Management
Berkley Qatar
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