Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Timeline
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HALIMA ELMADIDI

WAITRESS- RESTURANT SUPERVISOR
ALRASHIDYA ,AJMAN

Summary

  • Service-centric Restaurant Supervisor with 5 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention, and referrals. Focused on ensuring compliance with policies, procedures, regulations, and quality standards Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.

Overview

3
3
Languages
4
4
years of post-secondary education
4
4
years of professional experience

Work History

Restaurant Supervisor

SAQALA RESTURANT
CASABALANCA , MOROCO
08.2018 - 02.2021
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
  • Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
  • Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Coordinated efforts of assigned teams with focus on productivity, efficiency and achieving top customer experience.

Restaurant Waitress

PASMAN RESTURANT
CASABALANCA , MOROCO
01.2017 - 07.2018
  • Greets customers and offers restaurant or cafe menus, answers questions about menu offerings, processes food and drink orders, carries food and drinks from kitchen to tables, and prepares bills and process payments.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Greeted and maintained relationships with regular customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Education

High School Diploma -

ACADMIC REGONAL FOR REFORMATION AND DEUCATION
CASABLANCA- MOROCO
06.2014 - 06.2018

Skills

    Performance monitoring

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

TO BE REUSTUARNT MANAGER

Timeline

Restaurant Supervisor

SAQALA RESTURANT
08.2018 - 02.2021

Restaurant Waitress

PASMAN RESTURANT
01.2017 - 07.2018

High School Diploma -

ACADMIC REGONAL FOR REFORMATION AND DEUCATION
06.2014 - 06.2018

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HALIMA ELMADIDIWAITRESS- RESTURANT SUPERVISOR