Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Halima Hamisi

Columbus

Summary

Customer service professional with extensive experience in hospitality, specializing in guest relations and complaint resolution. Demonstrated success in enhancing guest satisfaction through efficient booking management and payment processing. Recognized for maintaining high service standards and fostering positive relationships, ensuring memorable experiences for guests.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Ramada Hotel
Columbus
06.2017 - Current
  • Greeted guests and provided detailed information on hotel services and local attractions.
  • Responded promptly to inquiries regarding room availability and rates.
  • Assisted guests with check-ins and check-outs, ensuring timely service.
  • Resolved guest complaints professionally to maintain positive relationships.
  • Maintained cleanliness of lobby area throughout shifts to uphold standards.
  • Coordinated transportation arrangements for guests as requested.
  • Processed payments for room charges and incidentals, providing accurate receipts.
  • Inspected guest rooms before check-in to ensure quality compliance.

Front Desk Agent

Comfort Inn & Suites
Columbus
09.2014 - 03.2017
  • Executed check-in and check-out procedures, ensuring seamless guest arrivals and departures.
  • Processed payments accurately to maintain operational efficiency.
  • Inputted guest information into computer systems while ensuring confidentiality and security.
  • Resolved customer complaints promptly to promote positive experiences.
  • Managed cash drawer throughout shifts, ensuring financial accuracy.
  • Generated daily reports detailing occupancy rates and revenue metrics.
  • Maintained cleanliness of lobby and common areas by restocking supplies and caring for plants.
  • Prepared continental breakfast items and beverage stations for guest convenience.

Front Desk Agent

Comfort Suites Hotel
Columbus
05.2008 - 03.2015
  • Managed phone communications and inquiries to enhance customer interaction.
  • Processed payments accurately, ensuring high customer satisfaction.
  • Addressed customer needs promptly to maintain service quality.
  • Facilitated check-in and check-out procedures for seamless guest experiences.
  • Resolved customer complaints courteously, promoting a positive atmosphere.
  • Maintained cleanliness of lobby and common areas throughout shifts.
  • Verified customer credit for accommodations to ensure proper payment methods.
  • Inputted and confirmed reservations while maintaining accurate transaction records.

Customer Service Representative

Discover Card
Columbus
02.2006 - 11.2007
  • Managed high volume of incoming calls, assisting customers with product inquiries and billing issues.
  • Maintained detailed records of customer interactions, transactions, and complaints.
  • Executed outbound calling campaigns to effectively promote new products and services.
  • Identified upselling opportunities during customer interactions to increase sales.
  • Conducted follow-up calls to confirm satisfactory resolution of inquiries.
  • Followed escalation procedures for unresolved issues to appropriate teams.
  • Participated in daily team huddles to align on objectives and strategies.
  • Resolved customer complaints promptly, ensuring satisfaction levels remained high.

Call Center Representative

First Contact Inc
Columbus
06.2003 - 10.2005
  • Delivered exceptional customer service by addressing product inquiries and billing questions promptly.
  • Resolved customer complaints efficiently to enhance satisfaction levels.
  • Maintained accurate customer accounts by updating contact information within management databases.
  • Participated in daily team huddles to align on common goals and objectives.
  • Provided knowledgeable assistance on every incoming call while maintaining professionalism.

Branch Customer Service Representative

Bank One
Columbus
02.2000 - 10.2003
  • Executed account maintenance tasks, including opening, closing accounts, ordering checks, and transferring funds.
  • Maintained accurate records of customer interactions with timely updates.
  • Delivered exceptional customer service by greeting clients in person and via phone.
  • Resolved customer inquiries and complaints swiftly, escalating complex issues to supervisors.
  • Promoted products and services during account management and sales calls.
  • Supported sales team initiatives to drive growth and development.
  • Boosted customer satisfaction ratings through effective solutions and rapid issue resolution.
  • Educated customers on product offerings, ensuring informed decision-making with detailed information.

Education

Some College (No Degree) - Diploma in Hotel And Tourism

Enfield College
England
07-1997

High School Diploma -

Zanaki High School
Tanzania
12-1991

Skills

  • Guest relations and customer service
  • Booking and reservation management
  • Payment processing and complaint resolution

Certification

  • Award Certificate for excellent in customer service

Timeline

Guest Service Representative

Ramada Hotel
06.2017 - Current

Front Desk Agent

Comfort Inn & Suites
09.2014 - 03.2017

Front Desk Agent

Comfort Suites Hotel
05.2008 - 03.2015

Customer Service Representative

Discover Card
02.2006 - 11.2007

Call Center Representative

First Contact Inc
06.2003 - 10.2005

Branch Customer Service Representative

Bank One
02.2000 - 10.2003

Some College (No Degree) - Diploma in Hotel And Tourism

Enfield College

High School Diploma -

Zanaki High School

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