Summary
Overview
Work History
Education
Skills
Timeline
Server

Halima Mobasheri

Iowa City,IA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Communicative [Job Title] dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Outgoing [Job Title] with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Friendly [Job Title] with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Ambitious server with [Number] years of experience boosting [Type] sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, [Type] and [Type] aspects of items. Logical salesperson focused on upselling [Number]% of customers resulting in additional earnings for restaurant and tips. Upbeat [Job Title] with outstanding coordination and memorization skills. [Number]-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Overview

2
2
years of professional experience

Work History

Server

Olive Garden
Coraville, United States
08.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Kept track of event finances, initial deposits, due payments and final balances.

Host

Wasabi Sushi
Ankeny, United States
09.2020 - 03.2021
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Used cash registers and credit card machines to cash out customers.
  • Recorded available tables after seating each party using specialized seating software.
  • Documented reservations and communicated changes to guests.
  • Checked and restocked server areas and organized and got change for front counter.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.

Camp Counselor

Des Moines Y Camp
Boone, IA
05.2019 - 08.2019
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
  • Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
  • Followed established emergency procedures to enable best possible resolution of incidents.
  • Supervised groups of children in log cabins for sleepaway camp.
  • Resolved conflicts that arose between campers by [Action].
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Trained staff members on conducting events and following safety procedures.

Education

Associate of Arts - Culinary Arts

DMACC
Des Moines, IA

GED -

Istanbul International Community School
Istanbul, Turkey
05.2020

Skills

  • Age Verification
  • Transactions and Cash Handling
  • Team Player
  • Customer Service and Rapport
  • Menu Memorization and Presentation
  • Warm and Friendly
  • Food and Beverage Service
  • Conflict and Complaint Resolution
  • Waiting Tables
  • Anticipating Guest Needs
  • Beverage Preparation
  • Daily Specials Memorization
  • Check Payment Processing
  • Guest Seating Arrangements
  • Server Improvements
  • Suggestive Selling
  • Glassware Polishing
  • Food Preparation and Safety
  • Servsafe Certified
  • Wine and Liquor Service
  • Tableside Service
  • To-Go Order Preparation
  • Phone Inquiries
  • Table Monitoring and Turnover
  • Guest Inquiries
  • Price Memorization
  • Taking Reservations
  • Wine Pairings
  • Hospitality Service Expertise
  • Table Bussing
  • Table Setting Arrangements
  • Natural Leadership
  • Stocking and Replenishing
  • Greeting and Seating Guests
  • Guest Satisfaction
  • Guest Accommodations
  • Dining Room Monitoring

Timeline

Server

Olive Garden
08.2021 - Current

Host

Wasabi Sushi
09.2020 - 03.2021

Camp Counselor

Des Moines Y Camp
05.2019 - 08.2019

Associate of Arts - Culinary Arts

DMACC

GED -

Istanbul International Community School
Halima Mobasheri