Halima Mohamed
Fairport
Summary
Dynamic and detail-oriented Patient Unit Secretary at the University of Rochester, recognized for enhancing patient satisfaction through effective communication and meticulous records management. Proficient in insurance verification and committed to professionalism, I fostered a culture of accountability while streamlining workflows to improve operational efficiency.
Healthcare professional with proven track record in unit administration and patient support. Skilled in handling patient inquiries, managing electronic health records, and ensuring smooth unit operations. Recognized for collaborative teamwork and adaptability in dynamic healthcare environments.
Experienced with coordinating patient unit activities and administrative functions. Utilizes strong organizational skills to maintain accurate records and support healthcare teams. Track record of effective communication and problem-solving in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Patient Unit Secretary
University of Rochester
10.2024 - Current
- Boosted department morale by serving as a reliable resource for colleagues seeking assistance with administrative tasks or guidance on hospital protocols.
- Reduced errors in medication administration by diligently transcribing physician orders into electronic health records.
- Demonstrated commitment to professional development through participation in ongoing trainings related to medical terminology, coding systems, and EHR software applications.
- Ensured seamless coordination of patient transportation services within the hospital to facilitate efficient room transfers or discharge preparations.
- Enhanced the overall patient experience through prompt and courteous service, addressing inquiries or requests with professionalism and empathy.
- Expedited insurance verification processes, securing timely reimbursements for the care provided to patients.
- Fostered a culture of accountability by consistently upholding high standards in documentation, communication, and attention to detail.
- Enhanced the overall efficiency of the unit by maintaining accurate schedules for staff, patients, and resources.
- Improved patient satisfaction by efficiently managing and organizing medical records and documents.
- Established trust with patients'' families through compassionate communication regarding visitation guidelines or concerns about their loved ones'' care plans.
- Facilitated smooth patient transitions during admissions, discharges, and transfers by promptly completing required documentation.
- Ensured regulatory compliance by staying current on hospital policies and procedures related to patient privacy, confidentiality, and medical records management.
- Maintained an organized supply inventory within the unit while minimizing wastage through careful tracking of materials usage.
- Promoted a culture of continuous improvement with proactive identification of opportunities to streamline workflows or enhance service delivery within the unit.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Conducted patient intake interviews, recording and documenting relevant information.
Home Health Aide
Angels In Your Home
03.2020 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Preschool Teacher's Assistant
Childtime Learning Center
05.2022 - 10.2024
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Encouraged children to interact with each other and participate in group activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Enforced rules and instructions to maintain discipline.
- Collaborated with instructors to develop engaging lesson plans.
- Helped teacher prepare instructional material and displays.
- Took part in professional development workshops to boost skills.
Education
Bachelors Of Business Administration Management - Business Administration And Management
Western Governors University
Salt Lake City, UTAdolescents Education In Arts - Education
Monroe Community College
Rochester, NY05.2021
Skills
- Strong organization
- Adaptable to change
- Patient confidentiality
- Professionalism and ethics
- Insurance verification
- Appointment scheduling
- Data entry expertise
- Healthcare industry
- Records management
- Medical terminology proficiency
- Basic life support
- Patient registration
- Scheduling appointments
- Document preparation
Languages
Somali
Native or Bilingual
Timeline
Patient Unit Secretary
University of Rochester
10.2024 - Current
Preschool Teacher's Assistant
Childtime Learning Center
05.2022 - 10.2024
Home Health Aide
Angels In Your Home
03.2020 - Current
Bachelors Of Business Administration Management - Business Administration And Management
Western Governors University
Adolescents Education In Arts - Education
Monroe Community College
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