Halima Njau
Lake Worth,FL
Summary
Accomplished Office Administrator with a proven track record at Esthetic and Implant Dentistry, enhancing customer satisfaction and streamlining office operations. Expert in file organization and customer service management, significantly improved team collaboration and client rapport. Skilled in problem-solving and exceptional communication, adept at fostering a positive work environment.
Proficient in Open Dental Software, with friendly and decisive approach to resolving challenges.
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.
Overview
5
5
years of professional experience
Work History
Front Desk Administrator (EVENINGS ONLY)
247 Urgent Dental Care
03.2023 - 01.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Adhere to all health and safety regulations and office policies
- Communicating with labs.
- Team Player.
- Handling Insurances.
- Dental Charting and Treatment Planning. Completing and filing insurance forms and dental billing records.
- Completed bi-weekly payroll for 6 employees.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
- Processed incoming mail and packages, distributing items to appropriate recipients on time.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Increased overall productivity by efficiently managing schedules and appointments for multiple executives.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Provided backup to the front desk to assist with various tasks whenever anemployee was absent or at lunch.
Front Office Receptionist
Esthetic and Implant Dentistry
09.2019 - 11.2024
- Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Dental Charting and Treatment Planning.
- Completing and filing insurance forms and dental billing records.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Fostered a positive work environment by organizing team-building activities, and increasing employee satisfaction and retention.
- Adhere to all health and safety regulations and office policies
- Communicating with labs
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules, and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Handled payments efficiently using the company's billing software which contributed to improved financial record keeping.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected payments, processed transactions, and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Managed approximately 30 daily incoming calls, emails, and faxes from customers.
Education
Bachelor in Business Information And Technology - Business, Accounting And Technology
Jomo Kenyatta University of Agriculture And Tech
Nairobi, Kenya10-2014
Skills
- Listening skills
- Exceptional communication
- Administrative skills
- Customer service
- Problem-solving
- Verbal and written communication
- Decision-making
- Team building and leadership
Languages
English
Professional Working
Timeline
Front Desk Administrator (EVENINGS ONLY)
247 Urgent Dental Care
03.2023 - 01.2025
Front Office Receptionist
Esthetic and Implant Dentistry
09.2019 - 11.2024
Bachelor in Business Information And Technology - Business, Accounting And Technology
Jomo Kenyatta University of Agriculture And Tech
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