Halima SEMEGA JANNEH
Fairburn,USA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Senior Account Manager
Converse Mobile
02.2024 - Current
- Joined the company at startup, playing a key role in building the company's initial client base
- Identifying and acquiring potential clients through LinkedIn and telecom conventions and industry events
- Currently managing 60+ A2P SMS clients, focusing on relationship-building and client satisfaction to drive revenue growth, while overseeing junior account managers
- Negotiated and closed deals, contributing to company growth and client satisfaction
- Effectively managing a portfolio of clients, by addressing client complaints and resolving them in a timely manner
- Demonstrated the ability to handle multiple tasks, including managing client accounts and utilizing various computer programs simultaneously
Project Manager
Opptech Services
05.2022 - 12.2023
- Managed approximately 30 incoming calls and emails per day from customers
- Served as the primary client contact, identifying their staffing needs and guiding the team through employee selection
- Monitored project progress to ensure recruits consistently met client expectations, while regularly conducting meetings with clients to communicate updates and progress
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Sales Manager
Big Barry’s Mattresses
07.2021 - 04.2022
- Successfully expanded sales channels, by transitioning the business from a B2C model to include B2B sales, surpassing sales goals by 25%
- Improved client retention by 40% by leveraging personal connections to secure major international contracts that facilitated mattress exports to The Gambia, Senegal, and Ivory Coast
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Attorney Associate
Ida D. Drameh & Associates
09.2017 - 03.2021
- Conducted initial client consultations, gathering detailed information, explaining their legal rights, and outlining representation fees
- Prepared and analyzed reports on claims credibility, evaluating complex legal issues and providing strategic recommendations
- Reviewed and prepared over 70 cases, conducting legal research and formulating case strategies
- Drafted and reviewed a wide range of legal documents including contracts, agreements, deeds, and wills, ensuring accuracy and compliance
- Negotiated settlements on behalf of clients
- Prepared witnesses for court testimony, explaining legal procedures and conducting mock examinations with them
- Developed presentations of evidence and trial exhibits, helping to clearly communicate key arguments
Education
Property and Casualty License - Property And Casualty Insurance
America’s Professor
Atlanta, GA02.2024
Legal Practitioner Course - Business Law
University of Law
London, United Kingdom 06.2017
Bachelor of Business Law LLB Degree (Hons) - Business Law
De Montfort University
Leicester, United Kingdom06.2016
Skills
- Strong Communication Skills
- Policy understanding
- Complex Contract Management
- Client Relationship Management
- Problem-Solving/ Strategic Planning
- High Stress Tolerance & Critical Thinking
- Negotiation and Closing
- Proficient in Google, Software & MSO
- Customer prospecting & Retention
- Relationship Management
- Goal-Oriented
Community Service
- Yes, We Can Read volunteer teacher
- Gambian Girl (SaGG) Member
- DMU Law Society
- International Law Association
- International Bar Association
Awards
- Undergrad Outstanding Academic Award
- Top 10% students for hard work
https://www.linkedin.com/feed/
Timeline
Senior Account Manager
Converse Mobile
02.2024 - Current
Project Manager
Opptech Services
05.2022 - 12.2023
Sales Manager
Big Barry’s Mattresses
07.2021 - 04.2022
Attorney Associate
Ida D. Drameh & Associates
09.2017 - 03.2021
Property and Casualty License - Property And Casualty Insurance
America’s Professor
Legal Practitioner Course - Business Law
University of Law
Bachelor of Business Law LLB Degree (Hons) - Business Law
De Montfort University
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