Summary
Overview
Work History
Education
Skills
Timeline
Generic

Halimah Majeed

Austin,TX

Summary

First point of contact for patients by verifying insurance, handling paperwork and preparing records. Committed to providing personalized service and quality patient care. Experienced in recording and updating patient information in medical office database as well as following up with patients and scheduling appointments.

I take my work very seriously to provide the upmost quality care.

Overview

5
5
years of professional experience

Work History

Front Office Medical Assistant

Premier Family Physicians
12.2023 - Current
  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Navigated complex insurance claims processes to ensure prompt reimbursement for services rendered.
  • Provided accurate documentation of patient interactions in electronic health record system.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
  • Collaborated with clinical staff to provide seamless care coordination for patients.
  • Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.

Front Office Manager

Austin Veterinary Emergency & Specialty Center
02.2023 - 11.2023
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Administrative Assistant

Bluff Springs Food Mart
06.2020 - 11.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Education

Associate of Science - English Degree

Austin Community College
Austin Community College: Highland Campus
05-2019

Skills

  • Front desk operations
  • Medical reception
  • HIPAA compliance
  • Patient confidentiality
  • Office administration
  • Patient scheduling
  • Patient registration
  • Insurance verification
  • Scheduling appointments
  • Paperwork management
  • Payment processing
  • Medical office software

Timeline

Front Office Medical Assistant

Premier Family Physicians
12.2023 - Current

Front Office Manager

Austin Veterinary Emergency & Specialty Center
02.2023 - 11.2023

Administrative Assistant

Bluff Springs Food Mart
06.2020 - 11.2023

Associate of Science - English Degree

Austin Community College

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Halimah Majeed