HALIMAH MUMFORD
New York
Summary
Customer Service Professional with 8+ years of experience delivering exceptional service in retail, hospitality, and high-volume customer-facing environments. Proven success leading teams, training employees, resolving customer concerns, and supporting daily business operations. Proficient in Microsoft Office, Google Workspace, scheduling software, and POS systems.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Head Barista
Blue Dove Coffee
03.2017 - 04.2020
- Provided exceptional customer service to foster customer loyalty.
- Supervised team of four during peak shift to ensure efficient service.
- Facilitated employee training to enhance service quality and team cohesion.
- Managed cash handling, bank deposits, opening/closing.
Hostess
Mastro's Steakhouse
04.2015 - 02.2017
- Greeted and seated up to 70 guests nightly, ensuring prompt service and positive first impressions.
- Managed reservations and addressed guest concerns, enhancing overall guest satisfaction.
- Collaborated with servers and kitchen staff to ensure smooth service.
Sales Associate
Bloomingdale's
07.2011 - 03.2015
- Increased loyalty enrollments by actively engaging customers.
- Delivered exceptional customer service to enhance customer satisfaction.
- Assisted various departments with daily operations.
Education
Associate of Science -
Hostos Community College
New York, NY 01.2012 - 01.2014
Skills
- Barista Training
- Coffee preparation
- Point of Sale
- Customer Service
- Customer Interaction
- Scheduling Software
- Data Entry
- Microsoft Word, Excel, Outlook
- Google Docs
- Problem Solving
- Communication
- Office management
Timeline
Head Barista
Blue Dove Coffee
03.2017 - 04.2020
Hostess
Mastro's Steakhouse
04.2015 - 02.2017
Associate of Science -
Hostos Community College
01.2012 - 01.2014
Sales Associate
Bloomingdale's
07.2011 - 03.2015