Haliyah Castillo
Fairview,TX
Summary
Detail-oriented Customer Service & Data Entry Specialist with a proven track record of handling high-volume customer interactions while maintaining accurate records. Adept at problem-solving, data management, and providing exceptional customer support. Strong ability to multitask, analyze information, and ensure data integrity. Experienced in using CRM systems and quality assurance processes to enhance efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
QUALITY ASSURANCE & DATA ENTRY SPECIALIST
OneDigital
Chicago, Illinois
11.2023 - Current
- Monitored over 200 customer interactions per week, ensuring 100% compliance with service standards, and achieving a 95% customer satisfaction rate.
- Collected and entered data for over 500 customer interactions monthly into CRM systems, maintaining a 99% accuracy rate, and contributing to error-free records.
- Analyzed trends in customer feedback and identified recurring service issues, leading to a 15% reduction in customer complaints over a 6-month period.
- Provided weekly reports to management, highlighting insights that contributed to a 10% improvement in service delivery and team performance.
LAW CLERK (DATA & DOCUMENT MANAGEMENT)
Newmark
Chicago, IL
02.2022 - 10.2023
- Managed and organized over 1,000 legal documents and case files per month, ensuring 100% compliance with company standards, and fast retrieval of case materials.
- Assisted with data entry and file management, reducing document retrieval time by 30%, and improving overall workflow efficiency.
- Drafted and revised over 50 legal documents monthly, with 99% accuracy, ensuring timely submission and adherence to legal protocols.
- Responded to over 30 client inquiries daily, maintaining a 98% satisfaction rate through professional and confidential communication.
CUSTOMER SERVICE & DATA ENTRY REPRESENTATIVE
HD Supply
Marietta, GA
08.2020 - 01.2022
- Handled an average of 50+ customer inquiries daily via phone, resolving 85% of issues on the first contact.
- Entered and updated customer account information for over 100 accounts weekly, maintaining a 98% accuracy rate, and minimizing errors in the system.
- Processed over 100 orders, billing inquiries, and payments per week, ensuring a 99% transaction accuracy rate and timely processing.
- Maintained detailed logs for over 100 customer interactions per week, tracking issue resolution status, and contributing to a 20% reduction in repeat inquiries.
Education
Associates of Arts - Business and Economic
City Colleges of Chicago
05.2026
Skills
- Customer Service & Support
- Data Entry & Management
- Accuracy & Attention to Detail
- Problem-Solving
- Multitasking & Time Management
- Quality Assurance & Process Improvement
- Verbal & Written Communication
Timeline
QUALITY ASSURANCE & DATA ENTRY SPECIALIST
OneDigital
11.2023 - Current
LAW CLERK (DATA & DOCUMENT MANAGEMENT)
Newmark
02.2022 - 10.2023
CUSTOMER SERVICE & DATA ENTRY REPRESENTATIVE
HD Supply
08.2020 - 01.2022
Associates of Arts - Business and Economic
City Colleges of Chicago
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