Haliyah Rhodes
St. Louis,MO
Summary
Dedicated and driven professional with a strong work ethic and a passion for personal and professional growth. Committed to continuously learning and developing, always seeking opportunities to expand knowledge and skills. Thrives in collaborative environments, eager to contribute to team success while also mentoring and supporting others in their own growth journeys.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse Lead
IRON MOUNTAIN
11.2022 - Current
- Perform the administrative and technical duties required to establish and maintain a program to assist Veterans in obtaining educational, financial, social services and other benefits available through the Federal, State and/or local legislation.
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Trained employees on equipment operation and safety protocols.
- Monitored performance and safety practices of a 12-person warehouse staff.
- Acted as liaison between company departments and warehouse teams.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Tracked production and quality control systems to proactively identify deficiencies.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
REAL ESTATE AGENT
COLDWELL BANKER
04.2022 - Current
- Managing tenants inform of policies and updates ensuring high occupancy rates by using marketing techniques to attract new residents collecting rent perform back ground checks
Customer Service Representative
Southwest Airlines
11.2023 - 05.2024
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Took high volumes of incoming calls during open enrollment along with outgoing calls.
Grievance and Appeals Specialist
Lumeris Healthcare
12.2018 - 08.2022
- Thoroughly investigated patient and provider complaints and appeals related to pre/post service claims, medical requests, provider payment disputes, rejections and dismissals
- Created, composed and maintained appeal response templates
- Validated document accuracy
- Verified client information
- Generated, posted and attached information to claim files
- Posted payments and maintained records
- Maintained confidentiality of patient finances, records and health statuses.
Administrator Assistant
Heritage Heights HealthCare/Atlas Express
01.2017 - 12.2018
Property Manager
Cypress Village
03.2017 - 09.2017
Sales Associate
River City Marketing
10.2016 - 12.2016
- Performed duties of a outside sale representative selling DirecTV and AT&T services on location.
Server/Cashier
Steak N Shake
02.2013 - 12.2016
- Hostess, greeter, server
- Completed online, reservations and take out orders
- Maintained and cleaned dining area
- Server and hostess trainer.
Call Center Representative /Customer Service
B Loehr Staffing
03.2013 - 08.2016
- Took outbound/inbound calls from customers, scheduled appointments and performed clerical duties.
Veterinary Assistant
Kirkwood Animal Hospital
08.2010 - 09.2014
- Shadowed Dr. Sheussler
- Administered shots and medications
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
- Assisted in diagnostic imaging such as x-rays and scans
- Recorded symptoms and documented medical observations
- Collected patient biopsies and blood samples
- Aided veterinary surgeon with spaying and Neutering surgeries and procedures
- Worked with the claims department by approving or denying documentation, calculating benefits due, and determining compensation settlements
- Requested and wrote checks for approved requests.
Education
Some College (No Degree) -
Southern Illinois University
Carbondale, ILHazelwood West High School
Hazelwood, MO05.2015
Skills
- Microsoft Office (10 years)
- Adobe (8 years)
- Payroll
- Data Entry
- Appeal Processing
- Claims Adjustments
- Claims/billing
Certification
OSHA Ladder Safety Certificated
Pallet Jack Certificated
CPR/ First Aid
Timeline
Customer Service Representative
Southwest Airlines
11.2023 - 05.2024
Warehouse Lead
IRON MOUNTAIN
11.2022 - Current
REAL ESTATE AGENT
COLDWELL BANKER
04.2022 - Current
Grievance and Appeals Specialist
Lumeris Healthcare
12.2018 - 08.2022
Property Manager
Cypress Village
03.2017 - 09.2017
Administrator Assistant
Heritage Heights HealthCare/Atlas Express
01.2017 - 12.2018
Sales Associate
River City Marketing
10.2016 - 12.2016
Call Center Representative /Customer Service
B Loehr Staffing
03.2013 - 08.2016
Server/Cashier
Steak N Shake
02.2013 - 12.2016
Veterinary Assistant
Kirkwood Animal Hospital
08.2010 - 09.2014
OSHA Ladder Safety Certificated
Pallet Jack Certificated
CPR/ First Aid
Some College (No Degree) -
Southern Illinois University
Hazelwood West High School
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