Halla Davis
Richmond,VA
Summary
Dedicated professional with extensive experience in claims processing and health insurance knowledge. Skilled in customer relationship management and data entry accuracy, contributing to seamless patient-provider communication and efficient resolution of billing inquiries. Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Healthcare Customer Service Representative
United Healthcare
Madison, Alabama
01.2025 - Current
- Assisted customers with inquiries regarding health insurance benefits and coverage options.
- Processed claims and resolved billing issues for healthcare services efficiently.
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Adhered to HIPAA regulations when handling confidential patient information.
- Generated monthly performance metrics reports based on customer feedback survey results.
Customer Care Representative
SimpliSafe
Richmond, Virginia
04.2024 - 04.2025
- Maintained a positive attitude while managing high call volumes daily.
- Answered customer inquiries over the phone and via email.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Documented customer interactions in the CRM system accurately.
- Resolved technical issues through troubleshooting and effective communication.
- Recommended potential products or services after analyzing customer needs.
Customer Service Representative
KSI
Richmond, Virginia
01.2023 - 04.2024
- Provided accurate product information to assist customer decision-making.
- Documented customer interactions in the CRM system for record-keeping.
- Provided quality customer service via telephone, email and chat.
- Identified opportunities for improvement in customer service processes.
- Ensured compliance with company policies and procedures when interacting with customers.
- Utilized various software applications to log customer information and issue resolution.
Healthcare Customer Service Representative
Maximus Health Services
Chester, Virginia
01.2021 - 01.2023
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Ensured that proper follow up was completed after each interaction with a customer.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Customer Support Specialist
Ranstad Staffing
Richmond, Virginia
01.2018 - 01.2020
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Evaluated software or hardware to recommend improvements or upgrades.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
High School Diploma -
Addison High School
Richmond, VA06-2010
Skills
Claims processing
- Health insurance knowledge
- HIPAA compliance
- Patient coordination
- Customer relationship management
- Data entry accuracy
- Conflict resolution
- Attention to detail
- Technical troubleshooting
- Communication strategies
- Team collaboration
- Problem resolution
- Upselling techniques
- Verbal and written communication
- Data entry
- Product knowledge
- CRM software
- MS office
Timeline
Healthcare Customer Service Representative
United Healthcare
01.2025 - Current
Customer Care Representative
SimpliSafe
04.2024 - 04.2025
Customer Service Representative
KSI
01.2023 - 04.2024
Healthcare Customer Service Representative
Maximus Health Services
01.2021 - 01.2023
Customer Support Specialist
Ranstad Staffing
01.2018 - 01.2020
High School Diploma -
Addison High School
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