Hallbjörg K. Dean

Day-to-day Manager of Event Planning that led roles as an operations manager, administrator, and event coordinator with skills at building Banquet Event Orders & Group Resumes, leading formal Pre-Events/Post-Events, scheduling & planning calls with clients for all local & group business at the hotel inclusive of small & large meetings, weddings, events, conferences, city-wide conventions, & room block only.

• Assisted in recruiting, hiring and training of team members within Events & Operations Department
• Enhanced operational efficiency, turnover processes, Reviewed & reflected billing accuracy, increased revenue, overall guest and event satisfaction
• Training, guidance, & mentorship closely with the Director of Events & Catering
• Fostered a culture of collaboration, promoting teamwork in pursuit of shared objectives. Engaged well with guest clientele to build connections and nurture relationships.
• Cross-trained in group housing to assist with group sales contracted reservations.

• Primary role as a craft bartender for the Lobby Bar at The Adolphus Hotel, an iconic luxury property & Autograph Collection of Marriott.
• Cross-trained in all outlets as a seasoned pool bartender, captain at The French Room for Holiday Tea, server at City Hall Bistro, barista at Ottos Coffee Shop. bartender, captain at The French Room for Holiday Tea, server at City Hall Bistro, barista at Ottos coffee shop, & seasoned essential worker during prior and post of the pandemic of 2020.
• Exemplified high-level of awareness & sensitivity with keen attention to details in fast-paced / high volume environments.
• Ambassador for a Marriott Autograph Collection sharing historical information, providing brief tours, & travel accommodations / recommendations such as a concierge’s role.

• Multi-outlet experience at Overeasy, Scout, Waterproof, and Bourbon & Banter, contributing to menu knowledge retention and operational excellence. Responsible for cash handling, inventory management, and training new hires, showcasing leadership and coaching skills.

• Acted as an on-call banquet server with synchronized service for both on-site and off-site events at The Joule Hotel, ensuring seamless execution of Banquet Event Orders. Participated in significant events such as the Annual Dallas Art Fair Eyeball events, Aging Minds Convention, The Nowitzki Foundation, MaryKay, and more contributing to their success.
• Demonstrated a comprehensive understanding of event requirements and collaborated with a team to deliver top-notch service for weddings, penthouse events, and private functions.

• Led the service team as a Front of House Server at Five Sixty by Wolfgang Puck, a renowned revolving restaurant in Dallas.
• Provided memorable dining experiences and played a dual role as a tour guide and concierge, enhancing the overall guest experience.
• Showcased exceptional knowledge of Asian-Fusion cuisine, adeptly selling tasting menus paired with wines to elevate dining experiences.
• Cross-trained as a cocktail waitress to support operational needs and ensured beverage preparations were efficiently handled.

• Initial group playing a pivotal role in the grand opening team as a server at Mirador, the upscale rooftop restaurant above Forty-Five Ten's Department store instilling a culture of fine dining and impeccable service.