Halle Bebee
Webb City,MO
Summary
Results-driven Operations Manager with expertise in project management, process improvement, and team leadership. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and strategic planning.
Overview
5
5
years of professional experience
Work History
Operations Manager
Abernathy Roofing and Construction.
Joplin, Missouri
08.2023 - Current
- Managed daily operations for a roofing and construction company.
- Oversaw project schedules and ensured timely completion of tasks.
- Coordinated team assignments and facilitated effective communication among staff.
- Trained new employees on company procedures and operational standards.
- Developed process improvements to enhance operational efficiency and workflow.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Assistant Manager
Trackside Burgers
Joplin, MO
01.2021 - 08.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Webb City High Scool
621 N Madison 05-2021
Skills
- Project management
- Inventory control
- Process improvement
- Customer satisfaction
- Standard operating procedures
- Team leadership
- Scheduling coordination
- Performance metrics
- Problem solving
- Effective communication
- Employee training
- Relationship building
- Conflict resolution
- Data analysis
- Strategic planning
- Business administration
- Onboarding and orientation
- Revenue generation
- Problem-solving
- Performance monitoring
- Schedule management
- Employee motivation
- Operations management
- Policies and procedures implementation
- Procedure development
- Assignment delegation
Affiliations
Worship Director
- On staff at Destiny church as Worship Director
- On staff at Destiny church as Worship Director
References
References available upon request.
Timeline
Operations Manager
Abernathy Roofing and Construction.
08.2023 - Current
Assistant Manager
Trackside Burgers
01.2021 - 08.2023
High School Diploma -
Webb City High Scool