Halle Collier
Heflin,AL
Summary
Motivated and adaptable professional with a background in healthcare, customer service and team leadership. CPC-A certified with hands-on experience in fast-paced clinical environments and a strong understanding of medical terminology and patient care. Known for excellent communication, attention to detail, and the ability to manage tasks efficiently in both independent and collaborative settings. Seeking to contribute to a dynamic team in a remote or on-site role that values reliability, problem-solving, and continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Advocate
UnitedHealth Group
07.2025 - Current
- Served as the primary point of contact for members, providing guidance on benefits, claims, coverage, and healthcare resources.
- Resolved member issues by researching account details, coordinating with providers, and escalating complex cases to appropriate departments.
- Documented all interactions in company systems, ensuring accurate records and compliance with HIPAA and organizational policies.
Quality Assurance Specialist
Southwire Company LLC
04.2024 - 07.2025
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Take Up Operator
Southwire Company LLC
03.2023 - 04.2024
- Developed a thorough understanding of product specifications, enabling accurate execution of tasks without compromising on quality standards.
- Optimized machine performance through careful calibration, resulting in increased productivity rates over time.
- Contributed to overall plant performance by maintaining accurate records of production data.
Bank Teller
Investar Bank
08.2021 - 03.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Manager
Screaming Eagle Aerial Adventures
04.2020 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional, organized, and safe environment for employees and patrons.
Psych Technician
Marshall Medical Center
10.2020 - 04.2021
- Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
- Utilized exceptional active listening skills during one-on-one sessions, identifying concerns or distress signals among patients promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality and privacy of patients'' personal information.
- Conducted group therapy sessions to foster positive communication skills and interpersonal relationships among patients.
Emergency Room Technician
Marshall Medical Center
10.2020 - 04.2021
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
Education
CPC-A Certification - Medical Coding
American Association of Professional Coders (AAPC)
Utah05-2025
EMT Certification - Emergency Medicine
Arkansas State University Beebe
Beebe, AR05-2018
High School Diploma -
Beebe High School
Beebe, AR05-2016
Skills
- Keyboarding skills - proficient in Microsoft Word, familiar with Excel and PowerPoint
- 10-key operation
- Retail sales, order processing
- Customer/Guest service
- Managerial skills, team leadership and time management
- Adaptability, perseverance and integrity
- Detail-oriented
- Quality assurance
- Documentation and reporting
- Multitasking and organization
Certification
CPC-A through AAPC- May 2025
Timeline
Member Advocate
UnitedHealth Group
07.2025 - Current
Quality Assurance Specialist
Southwire Company LLC
04.2024 - 07.2025
Take Up Operator
Southwire Company LLC
03.2023 - 04.2024
Bank Teller
Investar Bank
08.2021 - 03.2023
Psych Technician
Marshall Medical Center
10.2020 - 04.2021
Emergency Room Technician
Marshall Medical Center
10.2020 - 04.2021
Manager
Screaming Eagle Aerial Adventures
04.2020 - 08.2021
CPC-A Certification - Medical Coding
American Association of Professional Coders (AAPC)
EMT Certification - Emergency Medicine
Arkansas State University Beebe
High School Diploma -
Beebe High School
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