Halle Derosha
Orleans,MI
Summary
Dynamic leader with proven expertise in crew leadership and customer satisfaction, honed at B.C. Pizza. Excelled in boosting productivity and fostering team collaboration. Skilled in problem-solving and policy enforcement, ensuring high-quality service delivery. Achieved significant improvements in client relations and team efficiency, demonstrating a keen attention to detail and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Crew Manager
B.C. Pizza
06.2017 - Current
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
- Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.
- Increased customer satisfaction through effective communication and timely resolution of issues.
- Addressed and resolved conflicts within crew, promoting harmonious and collaborative work environment.
Direct Support Professional
Spectrum Community Services
04.2022 - 11.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Sales Associate
JCPenney
09.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Science And Arts - Science
Montcalm Community College
Sidney, MI08.2019
Skills
- Crew leadership
- Worker training
- Policy enforcement
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Customer satisfaction
Timeline
Direct Support Professional
Spectrum Community Services
04.2022 - 11.2023
Sales Associate
JCPenney
09.2018 - 09.2019
Crew Manager
B.C. Pizza
06.2017 - Current
Science And Arts - Science
Montcalm Community College
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