Halle Hall
Atlanta,GA
Summary
Dynamic Sales Leader with a proven track record in exceeding sales targets and driving team performance. Adept at identifying business opportunities, qualifying prospects, and building strong customer relationships. Skilled in developing and executing sales strategies, training teams, and optimizing processes for greater efficiency. Eager to bring my expertise and dedication to a new and challenging Sales Development role.
Overview
5
5
years of professional experience
Work History
Senior Sales Development Specialist
Homes By K&M
09.2024 - Current
- Returned to the company after an 8-month period, accepting a promotion to Senior Sales Development Specialist, demonstrating a proven track record and valued expertise.
- Led the implementation of a refined customer feedback system, directly impacting product development and sales strategies, resulting in a 20% increase in customer retention within the first six months.
- Mentored and trained junior team members on effective customer service and sales development techniques, elevating team performance, and contributing to a 15% increase in lead conversion rates.
- Analyzed customer data to identify key sales opportunities, developing targeted outreach strategies that directly contributed to a significant increase in upselling and cross-selling revenue.
Docebo
Business Development Representative
02.2024 - 09.2024
- Accelerated business growth through strategic outbound prospecting and lead generation, successfully generating $900K+ in pipeline by targeting key stakeholders within Ideal Customer Profile (ICP) accounts.
- Created highly personalized emails and correspondences with prospects, demonstrating exceptional communication skills and boosting lead conversion rates by 30%.
- Leveraged strong relationship-building skills to enhance client engagement and collaboration, leading to smooth client hand-offs with Account Executives.
- Maintained accurate records in Salesforce, improving data integrity and enhancing strategic outreach and lead nurturing.
Sales Development Representative
Homes By K&M
11.2022 - 01.2024
- Proactively identified upselling and cross-selling opportunities during customer interactions, contributing to a 10% increase in average order value while maintaining exceptional customer satisfaction.
- Resolved complex customer support tickets while simultaneously qualifying leads for potential sales opportunities, resulting in a 5% increase in conversion rates from support inquiries to sales.
- Developed and implemented a customer feedback loop that informed both service improvements and sales strategies, leading to enhanced customer loyalty and a 15% increase in repeat business.
- Managed a high volume of inbound customer inquiries, efficiently addressing concerns and identifying qualified leads, consistently exceeding both customer satisfaction and lead generation targets.
Sales Development Associate Team Lead
Better Mortgage
04.2021 - 11.2022
- Led a high-performing team of SDRs, boosting overall performance through comprehensive training programs and leveraging strong relationship-building skills.
- Achieved 150% of sales targets consistently through strategic planning, effective customer engagement, and performance excellence, illustrating a strong ability to develop and implement superior sales strategies.
- Improved client retention rates by 30% with personalized follow-ups and tailored financial advice, fostering strong relationships.
- Streamlined sales processes, reducing the sales cycle and significantly increasing operational efficiency, highlighting project management skills.
Rental Management Trainee
Enterprise Rent-A-Car
08.2020 - 03.2021
- Participated in comprehensive management training, actively engaging in daily branch operations to develop proficiency in rental fleet management and customer service excellence.
- Managed daily operations, achieving a significant increase in rental fleet utilization and improving customer satisfaction scores, underscoring strong management and relationship-building skills.
- Developed and executed sales strategies that boosted revenue by 25% through effective customer engagement and upselling techniques, emphasizing sales strategy and management expertise.
- Managed customer feedback, implemented improvements that enhanced client satisfaction and loyalty, leading to repeat business, reflecting strong interpersonal skills.
Education
Bachelor of Arts - Communications
The University of North Carolina At Charlotte
Charlotte, NC, USASkills
- Customer relationship management
- Lead generation
- Sales strategy
- Data analysis
- Salesforce management
- Email personalization
- LinkedIn Sales Navigator
- Cold calling
Timeline
Senior Sales Development Specialist
Homes By K&M
09.2024 - Current
Docebo
Business Development Representative
02.2024 - 09.2024
Sales Development Representative
Homes By K&M
11.2022 - 01.2024
Sales Development Associate Team Lead
Better Mortgage
04.2021 - 11.2022
Rental Management Trainee
Enterprise Rent-A-Car
08.2020 - 03.2021
Bachelor of Arts - Communications
The University of North Carolina At Charlotte
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