Halle Jones
Beaumont,TX
Summary
Articulate professional with substantial experience in assisting professors and supporting students. Dedicated candidate with a goal to obtain a position in a positive environment that allows me to utilize my skills in a company that offers job advancement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Laboratory Teacher Assistant
Lamar University
08.2023 - Current
- Sets up laboratory for molecular biology and immunology demonstrations and exercises.
- Distributes and arranges equipment, models and other related materials
- Issues materials and equipment for experiments
- Assists in the operation and maintenance of instructional labs
- Implements new or modified policies and procedures
- Confers with students regarding classroom or laboratory progress.
Patient Advocate
MedData
05.2014 - 07.2020
- Work as the liaison between the patient, the hospital facility, and government agencies.
- Conduct screening of uninsured patients to determine if they qualify for federal, state, county, or disability
assistance. - Complete the appropriate applications and following through until approved.
- Detailed,accurate, and timely documentation in multiple systems on all cases worked.
- Maintain assigned work queue of patient accounts.
- Collaborate with hospital staff, case managers, social workers, financial counselors.
- Answer incoming telephone calls, make outbound
calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid
patients. - Assist the applicant with gathering any additional reports or records, meeting appointment
dates and times, and arrange transportation if warranted. - Participate in training requirements to stay
abreast of the ever-changing rules and regulations associated with the various governmental programs.
Assistant Manager
Sonic Drive-In
06.2010 - 12.2017
- Assist the General Manager with hiring, training, managing, supervising, directing, and developing great people ready to serve a Super Sonic experience to every guest
- Demonstrating a Fair, Firm, Fun leadership approach, and leading by example
- Assist with managing a profit and loss statement to exceed expectations every week, month, and year
- Swiftly resolving employee concerns with a thoughtful approach
- Celebrating team successes and coaching for better performance
- Setting expectations and providing clear and continuous feedback
- Creating an upbeat positive atmosphere during the shift that makes work fun
- Understanding how to use metrics to evaluate Drive-In performance and assist with necessary improvements
- Maintaining and enforcing Sonic safety and sanitation standards
- Relentlessly complying with all federal, state, and local laws and regulations
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Call Center Customer Service Representative
West Corporation
03.2013 - 05.2014
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Education
Bachelor of Sciences in Biology/Minor in Chemistry -
Lamar University
12.2024
Associates in Criminal Justice -
Lamar Institute of Technology
05.2021
High School Diploma -
Clifton J. Ozen High School
06.2012
Skills
- English
- Laboratory Techniques
- Molecular Biology
- Problem Solving
- Electrophoresis Proficiency
- Immunological Techniques
- Microsoft Office
- Customer Service
- Typing Speed 40 WPM
Certification
- 09/01/20-09/01/24, Certified Phlebotomy Technician (CPT), National Health Care Association
- 08/01/20-08/01/22, CPR/AED
Timeline
Laboratory Teacher Assistant
Lamar University
08.2023 - Current
Patient Advocate
MedData
05.2014 - 07.2020
Call Center Customer Service Representative
West Corporation
03.2013 - 05.2014
Assistant Manager
Sonic Drive-In
06.2010 - 12.2017
Bachelor of Sciences in Biology/Minor in Chemistry -
Lamar University
Associates in Criminal Justice -
Lamar Institute of Technology
High School Diploma -
Clifton J. Ozen High School
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