Halle Mosley
HEALTHCARE
Fairburn,Georgia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Newborn Hearing Screener
Piedmont Healthcare
Midtown, Atlanta, GA
10.2021 - Current
- Performs mandated hearing screening tests for newborn infants, provides education to parents pertaining to the relevance of hearing screening and early intervention, and records patient information and hearing screen results
- I am responsible to conduct these hearing screening tests prior to patient discharge supporting patient care goals and objectives
- This part-time position is based in a busy Newborn Nursery /
- NICU hospital setting.
- Took ear impressions and molds, ordered instruments and fitted devices, making adjustments for comfort and optimal functionality.
- Measured hearing acuity and identified type and degree of hearing loss for patients by performing pure tone audiometry, speech audiometry and immittance audiometry testing.
- Promoted, sold and fit hearing aids and accessories, boosting overall sales [Number]%.
- Provided follow-up care, programming and monitoring for patients with cochlear implants to guarantee proper functionality.
- Collaborated with primary care physicians and otolaryngologists to initiate mutually beneficial referral programs.
- Planned individually designed treatment programs to restore more seamless communication and improve hearing.
- Used ENG and VNG tests to evaluate vestibular systems.
- Counseled patients to discuss hearing loss concerns and candidacy for personal amplification devices, hearing aids and amplifiers.
Customer Service Representative
XPO Logistics
Union City, GA
05.2019 - 12.2022
- Working for xpo logistics my job duties consisted of providing technical support for internal and external customers using wms and also by troubleshooting, diagnosing, and resolving reported issues
- Include other aspects of product/device field support; such as, software updates, placing orders, asset management, and shipment tracking
- Your Impact:
- Serve as the initial point of contact for customers reported concerns
- Respond timely to incoming customer service calls, emails, support tickets
- Perform proper diagnosis of the issue by trouble-shooting the product/ device via phone, and/or remote login
- Maintain a record all customer issues in a database to maintain accurate records of issues, complaints, and incidents
- Ensure all customer supply orders (phone, fax, and email) are properly reflected in the system
- Provide outstanding customer service by keeping the customer informed of the status and / or resolution
- Secure assets recovery by taking the appropriate actions,such as, following up with customers, sending boxes, or send return shipping labels to customer .
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Parts Clerk
GPI Corp
Union City, GA
12.2018 - 10.2019
- My daily job duties consist of working with many programs ax, facilitators, cintrix portal,excel tracker and kronos
- During my time as a warehouse customer service agent I would manage customer orders,verify shipment confirmation and confirm accuracy for invoicing ,communicate with internal and external customers ,Complete new customer on-boarding setup in SAP,Maintain relationship with specific major customers/clients/replenishment buyers,Track and manage proof of delivery documents and advance shipping notifications,Assist distribution manager with workload management when necessary,Ability to handle escalated customer questions and complaints.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained clean and neat parts counter and sales floor.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Inventory Control Specialist
Variety Wholesalers
Newnan, GA
01.2017 - 11.2018
- In charge of managing product or company resources
- Enter data on parts held by the company and those shipped to other organizations into relevant databases
- I would also work with break pack meeting a production of picking 1000 products in a 10 hour workday
- Also I was responsible for monitoring the merchandise leaving the company's warehouse
- This could include creating shipping documents, such as invoices and purchase orders, and pulling inventory from the shelves
- Also perform inventory control and track a shipment's delivery status
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Used equipment like forklifts and pallet jacks to move inventory.
Education
Associate - Human Resources
University of West Georgia
08.2016 - 05.2019
High School Diploma -
Provost Academy
Atlanta, GA 08.2014 - 05.2016
Skills
Customer Service (5 years)undefined
Additional Information
- Willing to relocate: Anywhere
Certification
BLS CERTIFIED
Timeline
BLS CERTIFIED
08-2022
CPR CERTIFIED
05-2022
Newborn Hearing Screener
Piedmont Healthcare
10.2021 - Current
Customer Service Representative
XPO Logistics
05.2019 - 12.2022
Parts Clerk
GPI Corp
12.2018 - 10.2019
Inventory Control Specialist
Variety Wholesalers
01.2017 - 11.2018
Associate - Human Resources
University of West Georgia
08.2016 - 05.2019
High School Diploma -
Provost Academy
08.2014 - 05.2016
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