Halle Mosley
HEALTHCARE
Fairburn,Georgia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Newborn Hearing Screener
Piedmont Healthcare
Midtown, Atlanta, GA
10.2021 - Current
- Performs mandated hearing screening tests for newborn infants, provides education to parents pertaining to the relevance of hearing screening and early intervention, and records patient information and hearing screen results
- I am responsible to conduct these hearing screening tests prior to patient discharge supporting patient care goals and objectives
- This part-time position is based in a busy Newborn Nursery /
- NICU hospital setting.
- Took ear impressions and molds, ordered instruments and fitted devices, making adjustments for comfort and optimal functionality.
- Measured hearing acuity and identified type and degree of hearing loss for patients by performing pure tone audiometry, speech audiometry and immittance audiometry testing.
- Promoted, sold and fit hearing aids and accessories, boosting overall sales [Number]%.
- Provided follow-up care, programming and monitoring for patients with cochlear implants to guarantee proper functionality.
- Collaborated with primary care physicians and otolaryngologists to initiate mutually beneficial referral programs.
- Planned individually designed treatment programs to restore more seamless communication and improve hearing.
- Used ENG and VNG tests to evaluate vestibular systems.
- Counseled patients to discuss hearing loss concerns and candidacy for personal amplification devices, hearing aids and amplifiers.
Customer Service Representative
XPO Logistics
Union City, GA
05.2019 - 12.2022
- Working for xpo logistics my job duties consisted of providing technical support for internal and external customers using wms and also by troubleshooting, diagnosing, and resolving reported issues
- Include other aspects of product/device field support; such as, software updates, placing orders, asset management, and shipment tracking
- Your Impact:
- Serve as the initial point of contact for customers reported concerns
- Respond timely to incoming customer service calls, emails, support tickets
- Perform proper diagnosis of the issue by trouble-shooting the product/ device via phone, and/or remote login
- Maintain a record all customer issues in a database to maintain accurate records of issues, complaints, and incidents
- Ensure all customer supply orders (phone, fax, and email) are properly reflected in the system
- Provide outstanding customer service by keeping the customer informed of the status and / or resolution
- Secure assets recovery by taking the appropriate actions,such as, following up with customers, sending boxes, or send return shipping labels to customer .
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Parts Clerk
GPI Corp
Union City, GA
12.2018 - 10.2019
- My daily job duties consist of working with many programs ax, facilitators, cintrix portal,excel tracker and kronos
- During my time as a warehouse customer service agent I would manage customer orders,verify shipment confirmation and confirm accuracy for invoicing ,communicate with internal and external customers ,Complete new customer on-boarding setup in SAP,Maintain relationship with specific major customers/clients/replenishment buyers,Track and manage proof of delivery documents and advance shipping notifications,Assist distribution manager with workload management when necessary,Ability to handle escalated customer questions and complaints.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained clean and neat parts counter and sales floor.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Inventory Control Specialist
Variety Wholesalers
Newnan, GA
01.2017 - 11.2018
- In charge of managing product or company resources
- Enter data on parts held by the company and those shipped to other organizations into relevant databases
- I would also work with break pack meeting a production of picking 1000 products in a 10 hour workday
- Also I was responsible for monitoring the merchandise leaving the company's warehouse
- This could include creating shipping documents, such as invoices and purchase orders, and pulling inventory from the shelves
- Also perform inventory control and track a shipment's delivery status
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Used equipment like forklifts and pallet jacks to move inventory.
Education
Associate - Human Resources
University of West Georgia
08.2016 - 05.2019
High School Diploma -
Provost Academy
Atlanta, GA 08.2014 - 05.2016
Skills
Customer Service (5 years)Word (8 years)Data EntryQuickbooksCustomer CareCustomer SupportInventoryPowerpointTrainingMicrosoft OfficeMS OfficeOutlook (7 years)Excel (7 years)PurchasingMicrosoft ExcelMicrosoft WordAccountingBookkeeping (5 years)QuickBooks (5 years)Accounts Payable (5 years)Accounts Receivable (5 years)Time Management (5 years)Kronos (6 years)ACHHuman ResourcesRecruitingPayrollOffice ManagementSourcingSAPEmployee OrientationInterviewingHuman Resources ManagementLogistics (5 years)MerchandisingOSHA Reporting (7 years)Manufacturing Experience (7 years)ADPPeopleSoftGeneral Ledger AccountingGeneral Ledger ReconciliationCertifications and LicensesForklift CertificationAssessmentsAttention to Detail: Inventory — ProficientNovember 2019Measures a candidate's ability to apply systematic processes for managing and storing products andMerchandiseFull results: ProficientCustomer Focus & Orientation — Highly ProficientResponding to customer situations with sensitivityMaintaining data integrity by detecting errors
Hearing test administration
Patient education
Behavioral Observation Audiometry
Additional Information
- Willing to relocate: Anywhere
Certification
BLS CERTIFIED
Timeline
BLS CERTIFIED
08-2022
CPR CERTIFIED
05-2022
Newborn Hearing Screener
Piedmont Healthcare
10.2021 - Current
Customer Service Representative
XPO Logistics
05.2019 - 12.2022
Parts Clerk
GPI Corp
12.2018 - 10.2019
Inventory Control Specialist
Variety Wholesalers
01.2017 - 11.2018
Associate - Human Resources
University of West Georgia
08.2016 - 05.2019
High School Diploma -
Provost Academy
08.2014 - 05.2016