Summary
Overview
Work History
Education
Skills
Timeline
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Halle Shenkle

St. Petersburg,FL

Summary

Dependable server/ bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Versatile Server with extensive experience in fast-paced locations.

Overview

5
5
years of professional experience

Work History

Lead Server/ Bartender

The Cove At Lake Anna
03.2022 - 09.2023
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Bartender /Barista

The Lake Anna Taphouse
05.2020 - 12.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Server

Illianos J&P Restaurant
06.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server /Hostess

Paradisoristorante
06.2018 - 08.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Education

Bachelor of Science - Nutrition

Indiana University of Pennsylvania
Indiana, PA
12.2021

GED -

North Stafford High School
Stafford, VA
06.2017

Skills

  • Dining Customer Service
  • Price Memorization
  • To-Go Order Preparation
  • Cash Handling
  • Age Verification
  • Responsible and Trustworthy
  • Organization and Efficiency
  • Dining Area Maintenance
  • Tabs and Food Running
  • High-Volume Dining
  • Alcohol Serving
  • Bar Terminology

Timeline

Lead Server/ Bartender

The Cove At Lake Anna
03.2022 - 09.2023

Bartender /Barista

The Lake Anna Taphouse
05.2020 - 12.2021

Server

Illianos J&P Restaurant
06.2019 - 03.2020

Server /Hostess

Paradisoristorante
06.2018 - 08.2018

Bachelor of Science - Nutrition

Indiana University of Pennsylvania

GED -

North Stafford High School

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Halle Shenkle