Summary
Overview
Work History
Education
Skills
Timeline
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Hallee Miser

Bluffton,IN

Summary

Developed critical thinking and analytical skills in high-volume insurance environment, seamlessly interpreting complex data and resolving issues. Proven track record of driving efficiency and accuracy in claims processing while collaborating with cross-functional teams. Seeking to transition into new field where these transferrable skills can contribute to operational success.

Overview

20
20
years of professional experience

Work History

Team Lead

Stealth Partner Group
06.2023 - Current
  • Fostered connections and collaborative relationships with internal partners
  • Maintains professional and timely communication with carriers, administrators, clients, and brokers
  • Maintained professional and timely communication with carriers, administrators, clients, and brokers.
  • Assess Analyst processes to enhance efficiency, accuracy, and the quality of the claim reimbursement process
  • Manages day-to-day workload for assigned accounts by prioritizing new and renewal business and providing day-to-day service
  • Improves efficiency, accuracy, and quality of the claim reimbursement process by assessing Analyst processes
  • Contributes to the ongoing training and development of Claims Analysts and Senior Claims Analysts by reviewing their performance, identifying additional training needs, and providing guidance

Claims Analyst

Stealth Partner Group
06.2022 - 06.2023
  • Analyzed and processed medical claims submissions accurately and efficiently to ensure timely resolution
  • Reviewed and analyzed reporting data to ensure accuracy and compliance
  • Corresponded through verbal/written communication with policyholders, administrators, and carriers to gather important information to support claim decision
  • Reviewed and assessed the processing of all claim reimbursements to clients

Personal Assistant

JM Athletics
06.2014 - 06.2022
  • Coordinated and scheduled personal and professional meetings, appointments, and events of household
  • Scheduled and arranged travel plans for both business and personal trips including hotel reservations with special requests/preferences, car reservations; identified cost savings
  • Reviewed and negotiated with vendors
  • Designed organizational solutions for computer files; business, financial and household records; and physical spaces such as home offices, closets and playrooms

Executive Assistant

Patriot National Insurance
06.2013 - 07.2014
  • Proactively provided high level service and support to internal and external customers
  • Managed and prioritized schedules to ensure time is focused on critical issues
  • Coordinated communications: tracks and follow-up with requests, answer phones and identified important issues
  • Performed accounting responsibilities, reconciled bills and invoices for in-house lawyer and purchase orders
  • Organized and planned office initiatives, events, hotel accommodations, and reservations

Executive Assistant

Patriot National Insurance
06.2013 - 07.2014
  • Proactively provided high level service and support to internal and external customers
  • Managed and prioritized schedules to ensure time is focused on critical issues
  • Coordinated communications: tracks and follow-up with requests, answer phones and identified important issues
  • Performed accounting responsibilities, reconciled bills and invoices for in-house lawyer and purchase orders
  • Organized and planned office initiatives, events, hotel accommodations, and reservations.

Underwriter/Exchange Consultant

Lincoln Financial Group
06.2010 - 06.2013
  • Responsible for processing financial transactions and applications to the company database
  • Reviewed and underwrote Variable, Fixed and Indexed Annuity applications
  • Stayed relevant with knowledge of markets, products, funds, and variations within the market
  • Demonstrated consistent quality, efficiency, and productivity at or above company expectations
  • Served as a mentor to peers and is recognized as a strong team leader
  • Identified and resolved issues with applications.

Operations Manager

Old Navy
02.2005 - 06.2010
  • Coordinated and managed daily activities; sales, productivity, customer service experience/problem resolution, and floor supervision of all employees
  • Responsible for interviewing, hiring, coaching and managing direct reports
  • Provided growth opportunities for individuals and the team including creation of formal development and performance plans
  • Monitored and tracked trends with reporting to ensure daily sales goals are met and company deadlines are met
  • Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; staffing models; analyzing inventory; initiating corrective actions.

Education

High School Diploma -

Norwell High School

Skills

  • Interpersonal and written communication
  • Critical thinking
  • Relationship building
  • Policy interpretation
  • Decision-making
  • Proficient in Outlook, Microsoft Excel, Microsoft Word and Office
  • Team leadership
  • Claims review
  • Data privacy initiatives
  • Claims trend analysis
  • Coaching and mentoring

Timeline

Team Lead

Stealth Partner Group
06.2023 - Current

Claims Analyst

Stealth Partner Group
06.2022 - 06.2023

Personal Assistant

JM Athletics
06.2014 - 06.2022

Executive Assistant

Patriot National Insurance
06.2013 - 07.2014

Executive Assistant

Patriot National Insurance
06.2013 - 07.2014

Underwriter/Exchange Consultant

Lincoln Financial Group
06.2010 - 06.2013

Operations Manager

Old Navy
02.2005 - 06.2010

High School Diploma -

Norwell High School

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Hallee Miser