Summary
Overview
Work History
Education
Skills
Affiliations
CULINARY ENTHUSIAST / GOURMET BAKING / PHYSICAL ACTIVITY
Timeline
Generic

HALLETTA OWENS

Columbia,MD

Summary

Results-driven professional with 20+ years of experience in business operations, including a prior track record in hospitality and sales while in college. Adept at cultivating exceptional customer relations through effective communication. Skilled in conflict resolution to maximize guest satisfaction. Eager to re-enter the workforce and contribute to a dedicated team focused on delivering a joyful shopping experience for all patrons.

Overview

23
23
years of professional experience

Work History

Soup Kitchen Volunteer

Elizabeth House / Fish Of Laurel
08.2023 - Current
  • Maximized operational efficiency by implementing best practices in food handling, storage, and waste management techniques.
  • Advised food bank customers on available services and resources to maximize use.
  • Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
  • Managed inventory of supplies, ensuring adequate stock levels were maintained for smooth daily operations.
  • Distributed 200+ food boxes with carefully selected essentials to families in need.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Coordinated logistics of distribution trucks to include arrival, distribution area and sign-in procedures.

Career Break for Personal and Professional Growth

-
11.2020 - 08.2023
  • During this period, I took a deliberate career break to focus on personal and professional development. Engaging in volunteer work at the soup kitchen allowed me to contribute to the community and maintain a commitment to service. Additionally, I pursued further education and obtained valuable certifications, including Project Management and Leadership development, etc to enhance my skills and stay current in the industry.
  • Project Management - Coursera (2021)
  • Leadership Development - LinkedIn (2021)
  • Excel Training - LinkedIn (2022)
  • Persuasive Interpersonal Communication Training - LinkedIn (2022)
  • Yoga Teacher Certification (RYT-200) -
    Yoga Alliance (2023)

Senior Subrogation Specialist

Nationwide Insurance
04.2003 - 11.2020
  • Managed diverse portfolio of 100+ subrogation claims across various lines of business, ensuring timely resolution and optimal recoveries.
  • Provided exceptional customer service when interacting with claimants or other stakeholders throughout claims process.
  • Resolved problems, improved operations and provided exceptional service.
  • Calculated adjustments, premiums and refunds.
  • Implemented quality control measures to ensure accuracy and consistency in claim handling processes, reducing errors and oversights by 35%.
  • Demonstrated strong organizational and time management skills while managing multiple projects including 30+ incoming calls and emails from customers per day.
  • Improved communication between internal departments by establishing clear reporting guidelines and procedures.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.

Liability Claims Representative

Nationwide Insurance
09.2000 - 04.2003
  • Maintained compliance with industry regulations and company policies while processing complex liability claims.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Improved customer satisfaction by promptly and accurately resolving liability claims issues.
  • Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
  • Worked productively in fast-moving work environment to process large volumes of claims and maintaining optimal pending of 20 claims or less.
  • Checked documentation for accuracy and validity on updated systems.
  • Increased efficiency in claims process by maintaining organized records and clear communication with all parties involved.
  • Supported team members during periods of high workload, demonstrating strong collaboration skills and adaptability.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Arts - Spanish Language And Literature

University of Virginia
Charlottesville, VA
05.2000

Skills

  • Customer Service
  • Cash Handling
  • Store Operations
  • Merchandising
  • Fulfillment
  • Technology Proficiency
  • Time Management
  • Communication

Affiliations

  • Claims Efficiency Committee (2013-2015)
  • Diversity, Equity & Inclusion (2013-2017)
  • All Women's Associate Resource Group (2013-2020)

CULINARY ENTHUSIAST / GOURMET BAKING / PHYSICAL ACTIVITY

Enjoy participating in team sports, hiking, dancing and yoga fostering collaboration, camaraderie and staying active.

Timeline

Soup Kitchen Volunteer

Elizabeth House / Fish Of Laurel
08.2023 - Current

Career Break for Personal and Professional Growth

-
11.2020 - 08.2023

Senior Subrogation Specialist

Nationwide Insurance
04.2003 - 11.2020

Liability Claims Representative

Nationwide Insurance
09.2000 - 04.2003

Bachelor of Arts - Spanish Language And Literature

University of Virginia
HALLETTA OWENS