HALLETTA OWENS
Columbia,MD
Summary
Results-driven professional with 20+ years of experience in business operations, including a prior track record in hospitality and sales while in college. Adept at cultivating exceptional customer relations through effective communication. Skilled in conflict resolution to maximize guest satisfaction. Eager to re-enter the workforce and contribute to a dedicated team focused on delivering a joyful shopping experience for all patrons.
Overview
23
23
years of professional experience
Work History
Soup Kitchen Volunteer
Elizabeth House / Fish Of Laurel
08.2023 - Current
- Maximized operational efficiency by implementing best practices in food handling, storage, and waste management techniques.
- Advised food bank customers on available services and resources to maximize use.
- Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
- Managed inventory of supplies, ensuring adequate stock levels were maintained for smooth daily operations.
- Distributed 200+ food boxes with carefully selected essentials to families in need.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Coordinated logistics of distribution trucks to include arrival, distribution area and sign-in procedures.
Career Break for Personal and Professional Growth
-
11.2020 - 08.2023
- During this period, I took a deliberate career break to focus on personal and professional development. Engaging in volunteer work at the soup kitchen allowed me to contribute to the community and maintain a commitment to service. Additionally, I pursued further education and obtained valuable certifications, including Project Management and Leadership development, etc to enhance my skills and stay current in the industry.
- Project Management - Coursera (2021)
- Leadership Development - LinkedIn (2021)
- Excel Training - LinkedIn (2022)
- Persuasive Interpersonal Communication Training - LinkedIn (2022)
- Yoga Teacher Certification (RYT-200) -
Yoga Alliance (2023)
Senior Subrogation Specialist
Nationwide Insurance
04.2003 - 11.2020
- Managed diverse portfolio of 100+ subrogation claims across various lines of business, ensuring timely resolution and optimal recoveries.
- Provided exceptional customer service when interacting with claimants or other stakeholders throughout claims process.
- Resolved problems, improved operations and provided exceptional service.
- Calculated adjustments, premiums and refunds.
- Implemented quality control measures to ensure accuracy and consistency in claim handling processes, reducing errors and oversights by 35%.
- Demonstrated strong organizational and time management skills while managing multiple projects including 30+ incoming calls and emails from customers per day.
- Improved communication between internal departments by establishing clear reporting guidelines and procedures.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
Liability Claims Representative
Nationwide Insurance
09.2000 - 04.2003
- Maintained compliance with industry regulations and company policies while processing complex liability claims.
- Determined appropriateness of payers to protect organization and minimize risk.
- Improved customer satisfaction by promptly and accurately resolving liability claims issues.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Worked productively in fast-moving work environment to process large volumes of claims and maintaining optimal pending of 20 claims or less.
- Checked documentation for accuracy and validity on updated systems.
- Increased efficiency in claims process by maintaining organized records and clear communication with all parties involved.
- Supported team members during periods of high workload, demonstrating strong collaboration skills and adaptability.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Arts - Spanish Language And Literature
University of Virginia
Charlottesville, VA05.2000
Skills
- Customer Service
- Cash Handling
- Store Operations
- Merchandising
- Fulfillment
- Technology Proficiency
- Time Management
- Communication
Affiliations
- Claims Efficiency Committee (2013-2015)
- Diversity, Equity & Inclusion (2013-2017)
- All Women's Associate Resource Group (2013-2020)
CULINARY ENTHUSIAST / GOURMET BAKING / PHYSICAL ACTIVITY
Enjoy participating in team sports, hiking, dancing and yoga fostering collaboration, camaraderie and staying active.
Timeline
Soup Kitchen Volunteer
Elizabeth House / Fish Of Laurel
08.2023 - Current
Career Break for Personal and Professional Growth
-
11.2020 - 08.2023
Senior Subrogation Specialist
Nationwide Insurance
04.2003 - 11.2020
Liability Claims Representative
Nationwide Insurance
09.2000 - 04.2003
Bachelor of Arts - Spanish Language And Literature
University of Virginia
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