Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Halley Johnson

Edmond,OK

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
05.2016 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
  • Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
  • Promoted a safe work environment by adhering to strict safety protocols when handling hazardous materials and disposing of expired medications.
  • Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
  • Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
  • Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.

Service Desk Representative/Money Center Associate

Walmart
08.2007 - 05.2016
  • Delivered exceptional customer support through clear communication, active listening, and empathy while navigating challenging situations.
  • Assisted with onboarding and training new Service Desk Representatives, sharing best practices and expert insights on company systems.
  • Maintained customer satisfaction with quick and professional handling of product returns and money transactions, such as MoneyGram, check cashing, and bill payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Recorded and sorted damaged merchandise to proper areas.


Asset Protection Associate

Walmart
08.2009 - 11.2010
  • Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Contacted local authorities and apprehended shoplifters.
  • Maintained secure environment by regularly checking store premises and inspecting security equipment.

Assistant Director /School Age Teacher

KinderCare Learning Centers
08.1998 - 12.1999
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Designed individualized learning plans tailored to each student''s unique needs and goals.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
  • Provided transportation from School to facility.
  • Lead tours and promoted new enrollment.


Child Care Center Director

Small World Child Development Center
02.1996 - 08.1998
  • Improved child care center operations by implementing efficient administrative processes and procedures.
  • Enhanced staff performance through regular professional development sessions and team-building activities.
  • Developed strong relationships with parents, resulting in increased trust and communication between families and the center.
  • Created a safe and nurturing environment for children, adhering to strict health and safety standards.
  • Managed State Licensed and Missouri accredited center
  • Responsible for 41 teachers and 180 students
  • Daily operations included staffing, enrollment, budgeting,scheduling and parent relations.

Lead Teacher, School Age

Williamsburg Child Development Center
08.1994 - 03.1996
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Organized and developed activities for before and after school program consisting of 55 students.
  • Supervised and directed 4 teachers in team setting.
  • Active on the Parent Advisor Committee and Safety Board.

Education

Bachelor of Science - Elementary Education

University of Nebraska - Lincoln
Lincoln, NE
05.1993

Skills

  • Insurance Verification
  • Drug Safety
  • Prescription Filling
  • Insurance Billing
  • Team Collaboration
  • Medicare and Medicaid Process
  • Problem-Solving Skills
  • Professionalism
  • HIPAA Compliance
  • Excellent Customer Service
  • Classroom Instruction
  • Group Instruction
  • Curriculum Implementation
  • Student Engagement
  • Small Group Instruction
  • Curriculum Development
  • Classroom Management
  • Positive Role Model and Mentor
  • Conflict resolution
  • Effective communication
  • Growth mindset
  • Creative problem-solving

Certification

Oklahoma State Board of Pharmacy Technician Permit

Timeline

Pharmacy Technician

Walmart
05.2016 - Current

Asset Protection Associate

Walmart
08.2009 - 11.2010

Service Desk Representative/Money Center Associate

Walmart
08.2007 - 05.2016

Assistant Director /School Age Teacher

KinderCare Learning Centers
08.1998 - 12.1999

Child Care Center Director

Small World Child Development Center
02.1996 - 08.1998

Lead Teacher, School Age

Williamsburg Child Development Center
08.1994 - 03.1996

Bachelor of Science - Elementary Education

University of Nebraska - Lincoln

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Halley Johnson