Halley J. Maxwell
Houston,TX
Summary
High-performing emergency management professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under stress and deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Resilience Officer
Harris County Public Health
Houston, TX
03.2022 - Current
- Manages the Internal Community Resilience Program for all HCPH staff, including annual preparedness training and Fall/Winter Lunch and Learns.
- Updates preparedness, response, and resilience plans, including the Community Recovery Plan and the HCPH Continuity of Operations Plan, and creates new resilience-focused plans as needed, such as the Emergency Incident Protocols.
- Collaborates with the Community Resilience Liaison to provide support and guidance on the Community Resilience Program.
- Manages all preparedness and response community outreach within the Preparedness and Response Division.
- Provides preparedness trainings and education to communities at greater risk for emergencies/disasters.
- Creates and manages all community outreach educational materials.
- Serves as a subject matter expert on equity and resilience in all Preparedness and Response Division's plans and activations.
- Supports all Preparedness and Response Division trainings and exercises.
- Helps to meet the strategic goals of the Preparedness and Response Division.
- Serves as the Community Recovery subject matter expert for all HCPH disaster responses.
- Acts as a liaison among community partners and other Harris County departments throughout disaster activations and responses.
- Create and build new partnerships with community stakeholders to increase the resilience of Harris County residents.
Disaster/Outreach Coordinator
United Way of Greater Houston
Houston, Texas
07.2019 - 03.2022
- Provided support to 211 Texas/United Way Helpline through disasters and community outreach.
- Community outreach responsibilities: provided materials to partner agencies; attended community events across a 13-county region; gave tours of the 211 Texas/United Way Helpline to agencies and donors; participated in speaking engagements for corporate partners; contacted new agencies to build partnerships; maintained and managed the community outreach team (10 staff); completed monthly, quarterly, and annual outreach reports; completed quarterly inventory; ordered outreach materials, and other tasks as needed to meet contract compliance.
- Disaster responsibilities: maintained agency disaster plan and agency continuity of operations plan; hosted annual preparedness activities and drills; provided trainings on different types of disaster events for internal staff and the 211-network statewide; participated in long-term recovery efforts in a 13-county region; served on the Steering Committee for the Harris County Long-Term Recovery Committee; served as the Secretary for the Texas Gulf Coast Regional VOAD; processed registrations and managed database for the State of Texas Emergency Assistance Registry; managed the Emergency Services and Escalation Center (ESEC), and other tasks as needed.
- Answered calls on the 211 Texas/United Way Helpline four hours a week to stay abreast of community needs.
Program Specialist III and Program Supervisor IV
Texas Health and Human Services Commission
Houston, Texas
11.2017 - 07.2019
- Provided complex consultative services and technical assistance in the context of a Disaster Case Management (DCM) Grant Program.
- Planned, developed, and implemented an agency program for Hurricane Harvey.
- Provided technical assistance and consultative services to DCM program lead staff, governmental agencies involved in Emergency Management and Disaster Case Management such as FEMA and TDEM; community organizations who are DCM stakeholders, and the general public.
- Conducted on-site monitoring visits of both vendors to ensure compliance with the FEMA DCM Grant Guidance.
- Completed monitoring reports and corrective action plans.
- Oversaw four Counties - attended appropriate case management, Unmet Needs, and general meetings for these counties.
Hurricane Matthew Training Coordinator
State of South Carolina Dept. of Commerce
Columbia, South Carolina
03.2017 - 11.2017
- Trained all staff of the Palmetto Disaster Recovery Disaster Case Management (DCM) Program (30 staff) to include topics on disaster case management, customer service, managing expectations, writing disaster recovery plans, compliance with FEMA DCM models, the DCM process, the Customer Relations Management database, the CDBG-DR Hurricane Matthew Program, home visit safety, and any other areas as needed in both individual and group settings.
- Completed new hire orientation with all new staff to provide a basic understanding of DCM, expectations, and job responsibilities.
- Developed and presented new trainings, created and implemented new documents and policies, provided guidance to DCM supervisors and disaster case managers where appropriate, ensured policy and process continuity among all four offices.
- Collaborated with the Palmetto Disaster Recovery Program Manager, Program Director, and all staff in the State of South Carolina Disaster Recovery Office to ensure that the disaster case management staff were provided with the necessary trainings to effectively do their jobs.
Director of Case Management and Disaster Case Management Supervisor
Hearts & Hands Disaster Recovery
Irmo, South Carolina
04.2016 - 02.2017
- Ensured continuity among three South Carolina offices by providing staff with necessary disaster case management training, auditing case files, and reviewing profiles in the Coordinated Assistance Network.
- Created and implemented necessary documents and trainings for the disaster case management program.
- Reported findings to management to make necessary agency-wide changes in the case management program.
- Supervised a staff of 10 Disaster Case Managers who were helping with long-term recovery after the October 2015 floods.
- Trained staff in appropriate disaster case management processes.
- Met with staff for biweekly individual supervision sessions to review all active cases and develop plans to move cases forward towards long-term recovery.
- Helped staff prepare cases to be presented to the Long-Term Recovery Groups statewide.
- Assisted staff in maintaining hard case files and files in the Coordinated Assistance Network.
- Provided statistics and data reports as needed.
Family Empowerment Case Manager
Lutheran Children and Family Service
Philadelphia, Pennsylvania
11.2015 - 04.2016
- Used a range of social work interventions with client families in order to assist in the accomplishment of goals created in the family service plan.
- Ensured program compliance with Department of Public Welfare regulations and program standards.
- Developed and maintained a community-based network of contacts.
- Met with families to assess needs, connect with resources, and monitor progress.
- Documented all information gathered in order to complete a comprehensive, coherent, and well-developed assessment.
- Ensured all of the needs of the children, in regards to safety and well-being, were being met.
- Served on various committees and/or teams; Participated in job and facility-related training.
Case Management Coordinator
Monmouth County Long-Term Recovery Group
Wall Township, New Jersey
07.2013 - 10.2015
- Supported Case Managers to prepare and present qualified cases for consideration of Construction and Unmet Needs Committees.
- Maintained professional relationships with organizations, county personnel, families, and service providers.
- Acted as a liaison between internal and external Disaster Case Managers and the Monmouth County Long-Term Recovery Group Director.
- Prepared reports, kept data, and information related to the Case Management Committee.
- Served as the Chair of the Disaster Case Management Committee. Met weekly to discuss and prepare cases for presentation to both the Construction and Unmet Needs Committees.
- Met weekly to discuss and prepare cases for presentation to both the Construction and Unmet Needs Committees.
- Maintained a caseload of disaster case management clients (40 cases).
- Worked with individuals and families to assess and address their disaster-related recovery needs.
- Completed comprehensive recovery partnership plans and saw them through to the end of the disaster recovery with clients.
- Prepared case presentations on the client's behalf and presented them to the funding board to assist with their unmet recovery needs.
- Provided clients with appropriate referrals to address all needs, including mental health and physical. Documented all client interactions in the database, Coordinated Assistance Network system, hard case files, and statistical reports.
- Documented all client interactions in database, Coordinated Assistance Network system, hard case files, and statistical reports..
Education
Master of Social Work - International and Community Development
Monmouth University
West Long Branch, NJ05.2013
Bachelor of Arts - Psychology, Summa cum Laude, Social Work
Rider University
Lawrenceville, NJ05.2011
Skills
- Community Resilience
- Disaster Planning
- Community Outreach
- Development and Presentation of Training and Plans
- Disaster Case Management
- Creation of Forms and Documents
- Case Management Supervision
- Long-Term Disaster Recovery Planning
- Customer Service
- Contract Management
- Information and Referral
- Program Monitoring and Compliance
- Emergency Response
Certificationslicensure
- FEMA Continuity Practitioner Level 1, 02/23
- Certified Community Resource Specialist, 12/20 - 03/22
- Licensed Master Social Worker, State of Texas, 08/18 - Present, 66367
- Licensed Social Worker, State of New Jersey, 09/13 - Present, 44SL05911800
Certification
FEMA Continuity Practitioner Level 1 - February 2023 - Present
Certified Community Resource Specialist - December 2020 – March 2022
Licensed Master Social Worker, State of Texas - August 2018 - Present
Licensed Social Worker, State of New Jersey - September 2013 - Present
Timeline
Community Resilience Officer
Harris County Public Health
03.2022 - Current
Disaster/Outreach Coordinator
United Way of Greater Houston
07.2019 - 03.2022
Program Specialist III and Program Supervisor IV
Texas Health and Human Services Commission
11.2017 - 07.2019
Hurricane Matthew Training Coordinator
State of South Carolina Dept. of Commerce
03.2017 - 11.2017
Director of Case Management and Disaster Case Management Supervisor
Hearts & Hands Disaster Recovery
04.2016 - 02.2017
Family Empowerment Case Manager
Lutheran Children and Family Service
11.2015 - 04.2016
Case Management Coordinator
Monmouth County Long-Term Recovery Group
07.2013 - 10.2015
Master of Social Work - International and Community Development
Monmouth University
Bachelor of Arts - Psychology, Summa cum Laude, Social Work
Rider University
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