Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Halley McMahon-Emond

Merrimack,NH

Summary

Dynamic leader with a proven track record at American Eagle Outfitters/Aerie, adept in driving sales growth and enhancing customer satisfaction. Skilled in team management, mentoring, excelling in creating engaging customer experiences and streamlining operations for efficiency. Achieved consistent sales targets through effective coaching and leadership, showcasing exceptional problem-solving and organizational skills.

Overview

5
5
years of professional experience

Work History

Associate Store Manager

American Eagle Ourfiters/ Aerie
05.2024 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities for over 4 years
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Streamlined inventory management processes with regular audits to maintain optimal stock levels while minimizing shrinkage.
  • Oversaw store maintenance tasks such as cleaning routines, minor repairs, or coordinating contractors when necessary to maintain a safe shopping environment for customers.
  • Consistently met or exceeded monthly sales targets through effective team coaching, motivation, and recognition programs implementation.
  • Effectively resolved escalated customer issues in a timely manner while preserving long-term client relationships.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Assistant Manager

American Eagle Outfiters/ Aerie
06.2023 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Lead Manager

American Eagle Outfiters / Aeire
11.2022 - 06.2023
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
  • Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
  • Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
  • Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
  • Leveraged consultative selling techniques to understand customer needs fully and provide tailored solutions accordingly.
  • Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
  • Produced [Number] reports per week to analyze performance against team goals.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Implemented systems and procedures to increase sales.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Sales Lead Keyholder

Aeropostale
06.2021 - 10.2022
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Completed store opening and closing procedures.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Trained and mentored new employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Achieved sales targets consistently through product knowledge and persuasive communication skills.
  • Implemented loss prevention measures that significantly reduced instances of theft within the store location.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Associate

Aeropostale
10.2019 - 06.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Built customer loyalty and retention by delivering excellent shopping experiences over 40 times
  • Managed efficient cash register operations more than half my shifts.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color on every shift i worked which was at least 3 days a week.

Education

High School Diploma -

Merrimack High School
Merrimack, NH
06-2021

Skills

  • Store safety
  • Store operations
  • Customer service
  • Problem-solving
  • Time management
  • POS systems operations
  • Store organization
  • Store opening and closing
  • Hiring and training
  • Sales growth
  • Cash auditing
  • Multitasking
  • Problem-solving abilities
  • Teamwork and collaboration
  • Excellent communication
  • Organizational skills

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].

Languages

English
Full Professional

Timeline

Associate Store Manager

American Eagle Ourfiters/ Aerie
05.2024 - Current

Assistant Manager

American Eagle Outfiters/ Aerie
06.2023 - 05.2024

Sales Lead Manager

American Eagle Outfiters / Aeire
11.2022 - 06.2023

Sales Lead Keyholder

Aeropostale
06.2021 - 10.2022

Associate

Aeropostale
10.2019 - 06.2021

High School Diploma -

Merrimack High School

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Halley McMahon-Emond