Halley Roosa
Glenford
Summary
Dynamic General Manager with a proven track record at Bread Alone, excelling in leadership and team building. Expert in P&L management and operational strategies, driving profitability and employee satisfaction. Adept at problem resolution and fostering strong client relationships, ensuring long-term success and loyalty in a competitive market.
Overview
17
17
years of professional experience
Work History
General Manager
Bread Alone
05.2008 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Waitress
The Emerson Resort and Spa
03.2010 - 08.2012
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Onteora Central School
Boiceville, NYSkills
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Effective leader
- Barista
- Time management
- Training and coaching
- Staff management
- Staff training/development
- Inventory control
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Labor cost controls
- Process improvements
- Slack communication
- Asana software
- Data entry
- Computer skills
- POS system knowledge
Timeline
Waitress
The Emerson Resort and Spa
03.2010 - 08.2012
General Manager
Bread Alone
05.2008 - Current
High School Diploma -
Onteora Central School
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