Halley Adams

• Solicit new business, making prospecting calls and outside client visits.
• Maximize revenue by selling all facets of the hotel, both orally, and in written form to previous, current and potential clients.
• Handle account details ensuring all pertinent aspects of solicitation and closing are complete and documented.
• Service accounts including BEO's, and Group Resumes when necessary.
• Prepare information for, meet with, and entertain clients as deemed appropriate to obtaining potential business from that account.
• Provide an exceptional level of service and acquire the highest quality of catered products for our clients.
• Communicate both verbally and in writing to provide clear direction to staff.

• Oversee all catering sales, targeted towards existing and new corporate and social markets

· Provide assistance to Catering and/or Event Managers where necessary, reporting directly to these individuals

· Respond to guest inquires and requests and resolve issues in a timely, friendly, and efficient manner

· Schedule appointments and meet/greet prospects

· Respond to the needs of clients and customers in a timely manner

· Process proposals, contracts, event orders, and mailings etc.

· Adheres so all standards, policies, and procedures

· Support daily distribution of event orders, reader boards, and change logs

· Communicate with third party vendors

· Specialize in various programs utilized by the hotel – Delphi, Social Tables, Opera, Adaco, etc.

· Supervise and assist with the set-up of assigned catered functions ensuring that the hotel’s standards are met and advance preparation for service is adequate to allow efficient service to the guest once the function begins

· Act as the liaison between Sales/Catering Manager and the in-house meeting or banquet contact

· Respond to guests’ problems, complaints and accidents. Communicate problems/issues to the Banquet Manager or Food & Beverage Manager

· Supervise and assist with the breakdown after the completion of functions to ensure that all equipment and supplies are stored properly

· Supervise banquet staff as directed by banquet manager

· Own the success of the catering operations

· Communicate with and support all catering customers

· Manage the production of catering orders

· Personally deliver orders to customer events

· Ensure extraordinary guest experiences

· Help build the culture of Panera warmth, belonging, growth, and trust

· Step in and support management and team

• Support with signage inventory and installment
• Assist Operations Coordinator with storage inclusive of inventory, organization, and restocking
• Assist with fulfillment of DCC Merchandise
• Support with UM/Sylvester needs - refunds, team changes, distance changes, uploading data
• Support with assuring all operational invoices have been received
• Answer participant emails and phone calls
• Processing checks/payments/incoming donations on Donor Drive
• 50/50 Admin Support – Bump and Foundation email account
• 50/50 Operational support
• Support silent auction and other fundraising events
• ABI hours logging
• Support with planning and executing Alumni Golf
• Support with Stadium Operations and Finish Festival for Dolphins Challenge Cancer

· Work all Miami Dolphin home games and assist with all in-game activities as it relates to fundraising for the Miami Dolphins Foundation

· Provide a high quality customer service interaction with all guests to enhance the entertainment experiences

· Assist with set up and break down of prize wheels, silent auction, 50/50 raffles and other fundraising activities

· Educate fans about the Miami Dolphins Foundation’s mission and core programs

· Responsible for selling 50/50 raffle tickets to Marlins Park attendees

· Responsible for setting up the three 50/50 raffle stations and programming hand-held machines

· Accurately handle the sale and distribution of the tickets and following program requirements

· Spread awareness of 50/50 raffle program

· Serve as an ambassador of the Miami Marlins Foundation

· Assign duties to employees and oversee their progress within the café

· Count cash at the end of the shift, distribute tips amongst employees, and manage bank deposits

· Train and integrate all new employees; providing guidance and feedback when needed/necessary

· Handle all customer complaints and concerns

· Opening/closing the café; preparation to operate successfully for the day and preparing what is necessary for the next supervisor/manager on duty before they take over the shift

· Assist with donor relations, new member solicitation, and member renewals to help meet current goals of the Hurricane Club

· Assist with preparation for fundraising, as well as game day prep activities for football and men’s basketball

· Office duties such as greeting guests, answering phones, responding to emails and providing excellent customer service

· Assist with planning, organizing, and execution of Hurricane Club game day hospitality

· Serve as suite ambassador and/or hospitality ambassador for the Hurricane Club at home football games, tailgates, and at men’s home basketball games

· Ensure suite and hospitality area readiness prior to time gates/doors open, greet donors and their guests, and be actively involved in stewardship for the Hurricane Club

· Assist customers with order placement from beginning to end of event

· Worked with client at actual function as lead coordinator for the specific event booked (weddings, luncheons, fundraisers, etc.)

· Calculated and provided clients with proposals of potential costs to complete event

· Prepared check lists and invoices for distribution to specific departments

· Strong communication skills with individuals via e-mail, telephone, client meetings

· Solving problems and handling customer complaints with established policies and procedures

· Making last minute adjustments to a specific event per customer request to ensure complete customer satisfaction

· Organized, able to work independently, and meet department deadlines