Halli Burton
Austin,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong leader and problem solver, successfully works as part of team to reach personal and business goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Macy's Department Store
Austin, TX
06.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Manger
McDonald's
Austin, TX
06.2021 - 04.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership, insight and mentoring to newly hired employees.
Education
High School Diploma -
Mcneil High School
Austin, TX05-2022
Skills
- Positive and professional
- Staff Training
- Product Sales
- Order Fulfillment
- Conflict Mediation
- In-store support
- Data Evaluation
- Administrative and Office support
- Calm and Professional Under Pressure
- Team Development
- Money Handling Abilities
Affiliations
- Varsity Dance Team
- Girl Scout
Timeline
Customer Service Representative
Macy's Department Store
06.2022 - Current
Manger
McDonald's
06.2021 - 04.2022
High School Diploma -
Mcneil High School
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