Jenna Whilden
Grand Rapids,MI
Summary
Take-charge professional manager delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
General Manager
Butcher Block Social
Caledonia, MI
06.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Event Bartender
Wildwood Family Farms
Caledonia, MI
01.2018 - Current
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Assisted with setup and breakdown of events, including moving tables and chairs and setting up decorations.
Bartender
Rouge River Tavern
Rockford, MI
12.2020 - 06.2023
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
Billing Specialist
East Paris Internal Medicine
11.2018 - 12.2020
- Monitored and managed credit balances on accounts; implementing appropriate actions needed.
- Posted payments and rejections to patient accounts.
- Worked in multiple electronic medical record systems, as well as billing and insurance systems.
- Investigated patient charts and records for relevant information pertaining to claims.
- Maintained a multi-line phone and messaging system.
- Managed daily office deposits and end-of-month balances.
- Coded for physician and physician assistance visits.
Bartender
Nighthawk Food & Spirits
Alto, MI
01.2015 - 12.2020
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
Billing Specialist
Orthopedic Associates of Michigan
08.2018 - 11.2018
- Managed claims mail.
- Obtained and posted patient payments.
- Managed a multi-line phone and message system.
- Resolved all patient questions regarding billing.
Billing Specialist
Spectrum Health
01.2018 - 08.2018
- Maintained patient records in multiple electronic medical record systems.
- Posted medical payments and rejections.
- Managed patient credit balances and performed appropriate actions on accounts.
- Interpreted EOBs from all payers.
Cash Applications Specialist
Spectrum Health
11.2016 - 01.2018
- Updated, documented, and verified BCBS and Medicaid insurance for both inpatient and outpatient visits.
- Obtained insurance authorization for inpatient and outpatient procedures.
- Maintained patient records in multiple medical record systems.
- Investigated patient charts and records for information pertaining to visit type and claims.
Patient Access Services - Verification Specialist
Spectrum Health
03.2016 - 11.2016
- Utilized multiple electronic medical record systems.
- Admitted patients for inpatient encounters.
- Completed requests for patient placement and chart updates for fifty-four units at Butterworth, Blodgett, and Helen DeVos Children's Hospital.
- Maintained a real-time request board for urgent and routine updates to patient locations and care.
- Registered patients for inpatient encounters via phone and room visits at Butterworth, Blodgett, and Helen DeVos Children's Hospital.
- Verified active health insurance.
- Ensured patient registrations were up to date and correctly formatted for billing purposes.
- Obtained patient signatures for inpatient visits in compliance with CMS regulations.
Veterinary Technician
Animal House Veterinary Clinic
09.2015 - 02.2016
- Assisted in medical and dental surgeries.
- Obtained and recorded clinical lab data.
- Performed animal blood draws via vein puncture.
- Administered vaccines and medications.
Manager
Out N' About
11.2012 - 12.2015
- Supervised employees
- Performed general office duties including maintaining a phone system and scheduling appointments
- Observed and recorded canine behaviors in the daycare environment
- Groomed a range of dog breed coats by bathing, trimming, and performing coat blowouts
Kennel Attendant
DePaw University Canine Campus
08.2010 - 11.2012
- Maintained a clean and safe work environment in compliance with kennel guidelines.
- Interacted with pet owners and pets.
Office Manager
Shaggy to Chic
08.2009 - 12.2010
- Managed and maintained a small business' clerical needs including scheduling and completing bank deposits.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
Front End Receptionist - Weekend Manager
Ruffner's Luxury Pet Boarding
06.2007 - 07.2009
- Maintained a clean and safe work environment in compliance with kennel guidelines.
- Supervised employees.
- Managed facility on weekends.
- Maintained a small business' clerical needs.
Education
Some Credits - General Studies
Elgin Community College
01.2011
High School Diploma -
St. Charles North High School
01.2008
Skills
- Managing Small Businesses
- Customer Service and Care
- Schedule Management
- Workflow Planning
- Operations Oversight
- Project Management
- Expense Control
- Customer Retention
- Staff Supervision
- Team Leadership
Accomplishments
Helped to successfully open restaurant as acting General Manager. My guidance has allowed business to flourish over the past year through my implementation of practices necessary for front-of-house restaurant operations.
Timeline
General Manager
Butcher Block Social
06.2023 - Current
Bartender
Rouge River Tavern
12.2020 - 06.2023
Billing Specialist
East Paris Internal Medicine
11.2018 - 12.2020
Billing Specialist
Orthopedic Associates of Michigan
08.2018 - 11.2018
Event Bartender
Wildwood Family Farms
01.2018 - Current
Billing Specialist
Spectrum Health
01.2018 - 08.2018
Cash Applications Specialist
Spectrum Health
11.2016 - 01.2018
Patient Access Services - Verification Specialist
Spectrum Health
03.2016 - 11.2016
Veterinary Technician
Animal House Veterinary Clinic
09.2015 - 02.2016
Bartender
Nighthawk Food & Spirits
01.2015 - 12.2020
Manager
Out N' About
11.2012 - 12.2015
Kennel Attendant
DePaw University Canine Campus
08.2010 - 11.2012
Office Manager
Shaggy to Chic
08.2009 - 12.2010
Front End Receptionist - Weekend Manager
Ruffner's Luxury Pet Boarding
06.2007 - 07.2009
Some Credits - General Studies
Elgin Community College
High School Diploma -
St. Charles North High School