Hallie Beggio
Las Vegas,US
Summary
Dynamic professional with extensive experience at Craig Road Animal Hospital, excelling in patient record management and conflict resolution. Proven track record in training and development, leading to enhanced team performance. Adept at claims processing and fostering strong relationships with clients, ensuring high-quality care and service excellence. Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
9
9
years of professional experience
Work History
Receptionist
VCA Hualapai Animal Hospital
Las Vegas, Nevada
03.2025 - Current
- Managed front desk operations and greeted clients warmly.
- Scheduled appointments for veterinary services and follow-up consultations.
- Handled phone inquiries and provided accurate information to pet owners.
- Maintained patient records and ensured data accuracy in the system.
- Processed payments and managed daily cash transactions efficiently.
- Coordinated with veterinary staff to streamline patient check-in procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Reviewed insurance claims for accuracy and adherence to company policies.
- Coordinated with policyholders to gather necessary claim documentation.
- Communicated claim status updates to clients and resolved inquiries promptly.
Hospital Supervisor
Craig Road Animal Hospital
Las Vegas, US
10.2018 - 04.2025
- Trained new employees on procedures, protocols, and customer service standards.
- Resolved client inquiries and concerns to enhance customer satisfaction levels.
- Resolved conflicts between staff members in an effective manner while maintaining professionalism at all times.
- Investigated complaints from patients or their families regarding treatment or services received.
- Was in charge of the financial operations, which included creating invoices, processing payments, and preparing deposits.
- Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
- Recruited, hired, and coached employees to ensure that all residents received high-quality, cost-effective care.
- Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
- Discussed medical histories with patients in order to provide the most effective medical advice.
- Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
- Provided telephone support to customers, including scheduling appointments and treatments.
- Ensured the safety of the animal and the veterinarian by effectively restraining pets during examinations and immunizations.
- Processed claims by reviewing documentation and ensuring compliance with policies.
- Assisted customers in understanding claim procedures and requirements for submission.
- Collaborated with adjusters to gather necessary information for claim evaluation.
- Maintained accurate records of claims and updated systems with pertinent details.
- Managed high call volumes while maintaining service quality standards.
- Supervised daily hospital operations and staff performance at a busy animal hospital.
- Generated correspondence to customers regarding claim decisions or other pertinent information.
- Prepared detailed documentation supporting all activities related to each claim processed.
- Provided customer service support to policyholders, claimants, and agents over the phone or via email.
Crew Trainer
McDonald's
North Ridgeville, US
09.2016 - 08.2018
- Set a positive example for my teammates by providing high-quality, efficient service.
- Was in charge of answering customer questions about merchandise and pricing.
- Responded to customer calls in a timely and professional manner.
- Completed physical inventory counts.
- Implemented updated and ongoing training initiatives such as online modules, interactive programs, and language labs to ensure long-term staff excellence.
- Kept a perfect attendance record for 2 years.
Education
High School Diploma -
North Ridgeville High School
Ohio City, OH02-2018
Skills
- Patient admission and discharge coordination
- Hiring and recruitment
- Pharmacy operations management
- Accreditation oversight
- Project management
- Relationship building and retention
- Training and development
- Wellness services coordination
- Records processing and destruction
- Transcription and dictation services
- Appointment scheduling
- Administrative support services
- Conflict resolution strategies
- Customer service excellence
- Human resources compliance knowledge
- Patient record management
- Call handling
- Claims processing
- Cold calling
- Upselling and cross selling
Timeline
Receptionist
VCA Hualapai Animal Hospital
03.2025 - Current
Hospital Supervisor
Craig Road Animal Hospital
10.2018 - 04.2025
Crew Trainer
McDonald's
09.2016 - 08.2018
High School Diploma -
North Ridgeville High School