Hallie Conlee
Grand Rapids,MI
Summary
Personable and dedicated client manager with extensive experience in the CPG industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
5
5
years of professional experience
Work History
Manager Client Development
Advantage Solutions; Sales, Marketing, Technology
Grand Rapids, Michigan
03.2023 - Current
- Conducted regular meetings with clients to discuss their current requirements.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Conducted periodic reviews of client accounts for billing accuracy and compliance purposes.
- Resolved complex issues between customers and internal teams in a timely manner.
- Ensured that all contractual obligations were fulfilled according to agreed timelines.
- Participated in training sessions with staff members on topics related to client relationship management.
- Generated monthly performance reports on key metrics such as sales volume, revenue growth.
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
- Negotiated contract renewals and upsells, contributing to sustained revenue growth.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
Regional Food Service Manager
S. Abraham and Sons Inc.
Grand Rapids, Michigan
06.2021 - 02.2023
- Liaison between S. Abraham & Sons, manufacturers, brokers, and customers regarding program availability, delivery, installation, billing, and service.
- Collaborate with the space planning team to create food service planograms for customer use and floor plan visuals.
- Maintain and creating program guides for products and programs within the food service category, including SRP, cost, item number, item description, and warehouse location.
- Creating and breaking down cost analysis for customers based on program to configure SRP.
- Achieved goal of program placement for 2022, increasing regional sales by 54%.
- Assist in research and development and implementation of new programs.
- Conduct regular customer site visits to evaluate and assess program execution, and train employees if needed.
- Resolve customer issues with missing products and equipment to maintain satisfaction.
- Participation in multiple trade shows to generate new and existing business.
- Manage POS/marketing placement at store level for all food service programs.
- Communicate with the sales team efficiently about item availability, stock status, and any resources they may need regarding food service items.
Manager
Conlee Oil Company
Clio, MI
01.2020 - 05.2021
- Coordinated work to help each team member accomplish tasks and goals to satisfy customers.
- Built and maintained loyal customer relationships through effective customer engagement in-store and out-of-store.
- Built relationships with vendors and sales representatives from respective companies.
- Monitored supplier operations to verify quality and delivery schedule.
- Maintained physical inventory for stores and managed product orders.
- Facilitated month-end journal entries, account reconciliation, and invoices.
- Executed campaign for customer loyalty program for increased associate engagement.
Education
BBA - Business Administration And Management
Western Michigan University
Kalamazoo, MI12.2019
Skills
- Manufacturer and Broker Relations
- Inside and Outside Sales
- CPG Product and Service Knowledge
- End User Focused
- IBM AS/400
- Microsoft Office
- Adaptability
- Collaborator
- Tactfulness/Professionalism
- Communication
- Team Player
- User Training
Timeline
Manager Client Development
Advantage Solutions; Sales, Marketing, Technology
03.2023 - Current
Regional Food Service Manager
S. Abraham and Sons Inc.
06.2021 - 02.2023
Manager
Conlee Oil Company
01.2020 - 05.2021
BBA - Business Administration And Management
Western Michigan University
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