Hallie Gibb
St. George,UT
Summary
Enthusiastic and customer-focused professional with experience in both the service industry and sales. Skilled in providing exceptional customer service, building rapport, and ensuring a welcoming environment. Proven ability to handle high-pressure situations with efficiency and a positive attitude. Adept at multi-tasking, managing inventory, and driving sales. Known for a friendly and engaging personality that enhances customer satisfaction and team dynamics.
Overview
7
7
years of professional experience
Work History
Barista Shift Supervisor
Beans And Brews
04.2024 - 10.2024
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Memorized ingredients and recipes for wide variety specialty drinks.
Sales Associate
Adam & Eve
10.2020 - 11.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Hostess
Atlas Restaurant Group
02.2020 - 09.2020
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
Smoothie Maker
Smoothie King
11.2017 - 07.2018
- Prepared and served juices and blended drinks.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Explained product details to share ingredients, allergens or preparation methods.
- Replenished ingredients, moving from cold or frozen storage to preparation area.
- Operated POS system for quick order entry and cash drawer accuracy.
Education
High School Diploma -
James E. Taylor High School
Katy, TX05.2018
Skills
- Barista Training
- Espresso machine operation
- Staff Motivation
- Menu development
- Product Upselling
- Supply Ordering
- Food Safety Compliance
- POS System Operation
- Customer Service
- Worker Training
- Time management abilities
- Multitasking Abilities
Timeline
Barista Shift Supervisor
Beans And Brews
04.2024 - 10.2024
Sales Associate
Adam & Eve
10.2020 - 11.2023
Hostess
Atlas Restaurant Group
02.2020 - 09.2020
Smoothie Maker
Smoothie King
11.2017 - 07.2018
High School Diploma -
James E. Taylor High School
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