Hallie Glisson
Coral Gables,FL
Summary
Dedicated employee with a strong work ethic, multitasking abilities, and exceptional time management skills. Committed to providing every customer with a positive and memorable experience. Quick learner who excels at working independently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Eurest Compass Group
MIAMI, Florida
08.2024 - Current
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Ground beans for espresso shots according to individual customer specifications.
- Created promotional displays for advertising special events or promotions at the cafe.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Customer Service Representative
Commonwealth Diagnostics International
Salem, Massachusetts
01.2020 - 07.2024
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
Beauty Advisor
Sephora
Peabody, Massachusetts
01.2023 - 08.2023
- Provided customers with product advice and recommendations based on their individual needs.
- Ensured that all displays were neat and organized at all times.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Created a positive shopping experience for each customer through effective communication skills.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Attended product training sessions to stay updated on new products and trends in the industry.
Education
Bachelor of Science - Political Science, Pre-Law
University of Miami
Miami, FL04-2027
High School Diploma -
Bishop Fenwick High School
Peabody, MA05-2023
Skills
- POS Systems
- Food Preparation
- Food Running
- Opening and closing duties
- Table Bussing
- Cash Handling
- Information Security
- Call Management
- Scheduling
- Account updating
- Inbound and Outbound Calling
- Complaint resolution
- Data Entry
- Product Knowledge
- Report Generation
- Product Education
- Data Collection
Affiliations
- Sigma Delta Tau Sorority
- Philanthropy Committee of my Sorority
- Consistent volunteer at the Lotus Women's Shelter
- Civic Synergy Deliberation Program at the University of Miami
Certification
- HIPPA
References
References available upon request.
Timeline
Barista
Eurest Compass Group
08.2024 - Current
Beauty Advisor
Sephora
01.2023 - 08.2023
Customer Service Representative
Commonwealth Diagnostics International
01.2020 - 07.2024
Bachelor of Science - Political Science, Pre-Law
University of Miami
High School Diploma -
Bishop Fenwick High School
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