Hallie Helmes
Cincinnati
Summary
Data entry with 3 years experience in transaction processing. Average type speed of 90 WPM/99% accuracy. Comfortable using multiple applications at once; learns quickly and easily. 2+ years experience in customer service. Exposure to cash handling, call taking, and retail store environment. Thrives in fast-paced, productivity driven positions.
Overview
15
15
years of professional experience
Work History
Stable Hand
Self Employment
Cincinnati, OH
07.2018 - Current
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Managed daily care for horses, including feed, water, turn out, and stall cleaning to ensure optimal health and wellbeing.
- Maintained cleanliness of stables, providing a safe and sanitary environment.
- Implemented grooming routines, improving horse comfort.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Mixed and administered feed to each individual horse, based on unique dietary needs.
- Administered medication and necessary special care.
- Assisted in the rehabilitation of injured horses with proper exercise and medication administration.
- Promoted a safe working environment, adhering to all necessary protocols and procedures.
- Assisted in the training of new stable hands, sharing expertise on best practices for equine care and maintenance tasks.
- Developed strong relationships with clients, providing excellent customer service through effective communication skills.
- Coordinated daily activities for smooth stable operations, including turnout schedules and feeding plans.
- Managed inventory of supplies, maintaining an organized workspace and preventing shortages of essential items.
- Reported any property damage or concerns to supervisors in order to resolve.
- Learned how to use a tractor and drag the riding arena.
Daycare Provider
Self Employment
Cincinnati, OH
07.2018 - 10.2023
- Developed and implemented age-appropriate educational activities promoting cognitive and social development.
- Established a safe, nurturing environment fostering emotional well-being and security for children.
- Managed daily schedules, ensuring timely meals, naps, and structured playtime for children.
- Monitored children's behavior, implementing positive reinforcement strategies to encourage good conduct.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
Package Handler
Amazon.com
Hebron, KY
08.2017 - 07.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
DCC Import Agent
DHL Express
03.2016 - 07.2017
- Coordinated customs clearance processes to ensure compliance with international regulations.
- Managed shipment documentation, including invoices and packing lists, for timely delivery.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Data entry
- Applied correct tariffs to shipments.
Package Handler
FedEx Ground
01.2016 - 03.2016
- Operated material handling equipment for efficient package movement and sorting.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
Transaction Processor
Veritude
09.2014 - 12.2015
- Electronically processed various insurance and financial forms for Fidelity Investments with average productivity of 250%.
- Cross-trained in 5 areas of work, trained multiple new hires, and received 4 awards with bonuses for exceeding expectations.
- Completed several projects including the construction of reference cards and provided research to implement new software.
- Processed high-volume transactions accurately and efficiently to ensure timely payment processing.
- Trained new staff on transaction processing systems and best practices to enhance team performance.
- Implemented process improvements that increased transaction throughput and reduced errors.
- Led initiatives focused on enhancing operational efficiency within the transaction processing unit.
- Developed training materials for ongoing staff education on evolving transaction processing standards.
Warehouse Associate
Amazon
09.2013 - 09.2014
- Cross-trained in almost every rated and un-rated process while maintaining 300+% productivity in several areas.
- Promoted to problem solving position, requiring extensive research into various issues such as lost/damaged product, errors made in sortation/receiving, and handling hazardous materials.
Production Worker
Skyline Chili
09.2012 - 05.2013
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Trained new staff on food preparation and safety protocols.
- Operated cash register, ensuring accurate transactions and customer service.
- Maintained cleanliness of workstations and dining areas to meet health standards.
- Collaborated with team members to streamline order fulfillment process.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Cashier and Customer Service
Kroger
Cincinnati, OH
12.2010 - 09.2012
- Delivered exceptional customer service, addressing concerns and providing product information.
- Provided friendly customer service to guests and addressed concerns.
- Maintained exceptional customer service standards throughout every shift.
- Processed transactions efficiently using POS systems to ensure accurate cash handling.
- Maintained clean and organized checkout area to promote a positive store environment.
- Trained new staff on operational procedures and customer service standards for improved team performance.
- Resolved customer complaints promptly, fostering loyalty and repeat business through effective communication.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Electronic Classroom of Tomorrow
Columbus, OH06-2011
Skills
- Order picker
- Cash handling
- English
- Office experience
- Phone etiquette
- Data entry
- Clerical experience
- Word processing
- Filing
- Computer literacy
- Google Suite
- Animal care
- Patience and empathy
- Health and safety regulations
- Cleaning and sanitizing
Timeline
Stable Hand
Self Employment
07.2018 - Current
Daycare Provider
Self Employment
07.2018 - 10.2023
Package Handler
Amazon.com
08.2017 - 07.2018
DCC Import Agent
DHL Express
03.2016 - 07.2017
Package Handler
FedEx Ground
01.2016 - 03.2016
Transaction Processor
Veritude
09.2014 - 12.2015
Warehouse Associate
Amazon
09.2013 - 09.2014
Production Worker
Skyline Chili
09.2012 - 05.2013
Cashier and Customer Service
Kroger
12.2010 - 09.2012
High School Diploma -
Electronic Classroom of Tomorrow