Hallie Hoffman

Server, Hostess, Expo, Busser, and To-Go Host

J's Pub And Grill

Casper, WY

03.2019 - Current

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Answered customer questions about hours, seating and menu information.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored restrooms regularly to keep spotless.
Used cash registers and credit card machines to cash out customers.
Collected information from arriving customers to seat groups or place them on waitlist.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Recorded available tables after seating each party using specialized seating software.
Assisted managers with quickly resolving service- and food-related issues.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Checked and restocked server areas and organized and got change for front counter.
Prepared dining room for special upcoming functions by decorating and generating special group menus.
Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Kept detailed payment records throughout shift to complete cash and card payments.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Assessed large restaurant and lounge according to state and federal cleanliness standards.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Used slow periods to restock supplies, ice, trays and delivery bags.
Increased sales significantly by upselling higher-end products to customers.
Noted special patron requests and followed up with kitchen to confirm delivery.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Maintained order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Inspected dishes and utensils for cleanliness.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected orders and relayed them to bartenders quickly and accurately.
Asked customers for feedback, solved problems, provided additional items and refilled their drink throughout meal.
Moved and set up seating, prepared extra silverware and provided water at the table before they were getting seated prior to arrival of large groups.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Served none alcoholic, beer and cocktail beverages and offered refills.
Checked over numerous IDs daily to verify ages and uphold Wyoming's liquor laws before leaving the table.

Summary

Overview

Work History

Server, Hostess, Expo, Busser, and To-Go Host

Retail Sales Worker

Education

No Degree - General Studies

High School Diploma -

Skills

Timeline

Server, Hostess, Expo, Busser, and To-Go Host

Retail Sales Worker

No Degree - General Studies

High School Diploma -

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