Hallie Hoffman
Server
Casper,WY
Summary
I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office position. Dedicated to offering exceptional assistance to team members and clients. Skilled at organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Excels in calendar management, scheduling, data-entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server, Hostess, Expo, Busser, and To-Go Host
J's Pub And Grill
Casper , WY
2019.03 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked and restocked server areas and organized and got change for front counter.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and refilled their drink throughout meal.
- Moved and set up seating, prepared extra silverware and provided water at the table before they were getting seated prior to arrival of large groups.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Served none alcoholic, beer and cocktail beverages and offered refills.
- Checked over numerous IDs daily to verify ages and uphold Wyoming's liquor laws before leaving the table.
Retail Sales Worker
Rue21
Casper , WY
2018.01 - 2018.04
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Folded and arranged merchandise in attractive displays to drive sales.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
No Degree - General Studies
Casper College
High School Diploma -
Natrona County High School
Casper,WY05.2020
Skills
- Natural Leadership
- Professional Attitude
- Excellent Customer Service
- Excellent Communication
- Team Work and Collaborative
- Reliable and Trustworthy
- Attention to Detail
- Experience in Microsoft programs (Excel, Word, and Power Point)
- Multitasking Abilities
- Flexible and Adaptable
- Decision-Making
- Analytical and Critical Thinking
Timeline
Server, Hostess, Expo, Busser, and To-Go Host
J's Pub And Grill
2019.03 - Current
Retail Sales Worker
Rue21
2018.01 - 2018.04
No Degree - General Studies
Casper College
High School Diploma -
Natrona County High School
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