Hallie Johnson
Jefferson City,MO
Summary
With a proven track record at the Army, I excel in airspace management and fostering team collaboration. My ability to maintain composure under pressure and ensure safety, coupled with strong multitasking skills, has significantly enhanced operational efficiency. I'm recognized for my assertive communication, ensuring smooth pilot interactions and compliance with FAA regulations.
Overview
8
8
years of professional experience
Work History
Air Traffic Controller
Army
Fort Rucker, AL
02.2020 - 05.2024
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Supported continuous improvement initiatives within the control center, enhancing overall performance and reducing errors.
- Participated in cross-functional teams to develop process improvements and enhance overall efficiency within the control center.
- Enhanced safety by effectively managing air traffic in high-density airspace.
- Ensured compliance with national and international regulations through diligent monitoring of air traffic operations.
- Reduced delays and increased operational efficiency by implementing effective scheduling and routing strategies.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
- Notified airport response personnel to be ready when emergency situations presented.
- Developed comprehensive training programs for new hires, fostering a culture of excellence among air traffic controller teams.
- Promoted a positive work environment within the control center by encouraging teamwork and open communication among staff members.
- Maintained up-to-date knowledge on evolving aviation regulations and guidelines, ensuring full compliance in all air traffic control operations.
- Built strong relationships with internal and external stakeholders through consistent communication and collaboration efforts.
- Researched continually to stay up to date on new FAA rules and policies.
- Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
- Documented air traffic activity to enable tracking history and maintain accurate records.
Bartender/Lead Server
Longhorn Steakhouse
Birmingham, AL
04.2016 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
None - Biological Sciences
Thomas Edison State University
Trenton, NJ2030
Atc - Aviation
AIT
Fort Rucker, AL10.2020
Skills
- Situational awareness
- Airspace management
- Composure under high pressure
- Safety measures
- Assertiveness
- Air traffic regulations
- Memory retention
- Visual observation
- Ground traffic control
- Data interpretation
- Safety protocols
- FAA regulations
- Takeoff instructions
- ATC software
- Pilot interactions
- National security regulations
- Log maintenance
- Aircraft emergency reports
- Aircraft communication relay
- Flight data processing
- Close control coordination
- High stress tolerance
- Radio communication
- Meteorology studies
- Exemplary verbal communications
- Reporting and documentation
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Complex Problem-solving
- Payment processing
- Cash register operation
- Service-oriented mindset
- Professional appearance
- Inventory
- Basic accounting
Timeline
Air Traffic Controller
Army
02.2020 - 05.2024
Bartender/Lead Server
Longhorn Steakhouse
04.2016 - 12.2020
None - Biological Sciences
Thomas Edison State University
Atc - Aviation
AIT