Dedicated manager with over 25 years experience in the healthcare and housing industry in both the non-profit and corporate arena. Eager to use my ability to develop programs to assist individuals in discovering and utilize their talents for long term success.
Overview
28
28
years of professional experience
Work History
Territory Supervisor
Hallmark Cards, Inc.
, FL
05.2019 - Current
Managed a team of 16 Retail Managers Servicing approximately 80 retail locations.
Conducted regular store visits to ensure best practices were being followed, providing guidance and training as needed.
Monitored employee productivity to provide constructive feedback and coaching.
Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Supervisor of Independent Living
SON Valley
Ridgeland, MS
06.2017 - 04.2019
Directed and supervised team of 35 employees in an independent and supervised living program for intellectually disabled adults.
Trained new employees on company policies, job duties, and performance expectations.
Managed scheduling for staff and ensuring adequate coverage.
Developed, implemented and evaluated IAPs for 15 intellectually disabled adults.
Planned outings and events.
Conducted monthly safely drills and inspections.
Founder and Executive Director
HIS Foundation
Canton, MS
01.2006 - 03.2017
Executed daily operations of non-profit organizations including the operation of housing and community education programs.
Prepared and maintained records and reports, such as budgets, personnel records, and training manuals.
Recruited and trained staff and volunteers.
Developed and implemented educational programs.
Secured and managed private and federal grants.
Executive Director
Mississippi Health Connection
Ridgeland , MS
11.1996 - 12.2005
Developed and implemented strategic plans to ensure organizational growth and development of regional PPO network.
Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
Assisted in developing budgets for each departmental unit within the organization.
Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
Participated in community planning concerning health and social welfare issues.
Education
Bachelor of Science - Microbiology
The University of Alabama
Tuscaloosa, AL
05-1983
High School Diploma -
Kirk Academy
Grenada, MS
05-1977
Skills
Program Development, Coordination, and Management
Coaching and Counseling
Team leadership, training, and development
Learning Style Assessment
Grant Writing and Management
Performance Assessments
Career and Personal Development Counseling
Problem-solving skills
Proficient in Microsoft Office
Timeline
Territory Supervisor
Hallmark Cards, Inc.
05.2019 - Current
Supervisor of Independent Living
SON Valley
06.2017 - 04.2019
Founder and Executive Director
HIS Foundation
01.2006 - 03.2017
Executive Director
Mississippi Health Connection
11.1996 - 12.2005
Bachelor of Science - Microbiology
The University of Alabama
High School Diploma -
Kirk Academy
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