Hallie Koehn
Plymouth,MN
Summary
Talented Server and Bartender bringing skills in order management, high-quality customer service, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Engaging personality and flexible approach to facilitate enjoyable dining experiences to all customers.
Overview
6
6
years of professional experience
Work History
Server and Bartender
Coalition Restaurant
03.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with multiple POS systems to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns and wine pairings.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server and Bartender
Bacio
05.2018 - 04.2022
- Worked with multiple POS systems to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Helped start up the Bacio Food Truck catering platform and catered many events such as weddings, graduation parties, etc.
- Helped re-design the company website using my background in Marketing and my thorough knowledge of the food, wine, and beverage menus.
Server and Bartender
Ciao Bella
01.2021 - 02.2022
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Education
No Degree - Sales, Merchandising, And Marketing
University of Minnesota - Twin Cities
Minneapolis, MNHigh School Diploma -
Wayzata High School
Plymouth, MN05.2015
Skills
- Food Sales and Promotion
- Food and Beverage Pairings
- Sales Expertise
- Suggestive Selling
- Dining Customer Service
- Wine Service
- Menu Memorization
- Order Accuracy
- Item Promotion
- Service Prioritization
- Menu Item Recommendation
- Hospitality Service Expertise
Timeline
Server and Bartender
Coalition Restaurant
03.2022 - Current
Server and Bartender
Ciao Bella
01.2021 - 02.2022
Server and Bartender
Bacio
05.2018 - 04.2022
No Degree - Sales, Merchandising, And Marketing
University of Minnesota - Twin Cities
High School Diploma -
Wayzata High School
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