Hallie Matthews
Portland ,TN
Summary
Reliable medical office professional offering many years of experience. Working in busy settings with high patient volume. Knowledge of ECW and exceptional customer service
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Ascension St Thomas West
2023.02 - Current
- Answer multi-line phones
- Triage phone calls/write detailed messages and return messages
- Send/verify prescriptions/handle pharmacy calls
- Assist providers sorting paperwork/faxes
- Assist with reps/home health referrals
Medical Receptionist
TN Comprehensive Lung & Sleep Center
2021.11 - 2023.01
- Greet each patient pleasantly
- Carry out daily take by professionally communicating with physicians, nursing staff and medical assistants.
- Retrieve faxes and upload documents into patients chart
- Manage office phone lines by checking voicemails returning calls and directing messages to team members
- Schedule and follow up on patients appointments
- Verify insurance information and collect co-pays
- Prioritize referrals according to urgency and adhered to appropriate referral deadlines
- Check patient’s in and out of appointments
- Verify, the demographics of patient’s charts
- Take messages from patients in promptly relay the information to appropriate
- Responsible for faxes and putting in appropriate patient documents
Medical Receptionist
Cumberland Family Practice
2020.12 - 2021.10
- Entered insurance, demographics, and health history
- Checked patients in and out of appointments
- Scheduled follow up appointments
- Verified insurance information and collected patients copays
- Took calls and retrieved messages from patients and promptly relayed to appropriate staff
- Carries out daily tasks by professionally communicating with physicians, nursing staff and medical assistants
- Responsible for faxes and disputing upon appropriate person
Medical Receptionist
Ascension St Thomas West
2018.01 - 2020.05
- Managed patient scheduling and maintained accuracy in appointment records
- Coordinated communication between healthcare providers and patients, enhancing service delivery
- Processed insurance verification and pre-authorization efficiently, minimizing delays
- Implemented electronic health record updates, ensuring compliance with regulatory standards
- Resolved patient inquiries and complaints promptly, fostering positive experiences
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Receptionist
American Family Care
2016.01 - 2018.01
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Developed patient intake processes that streamlined administrative workflows
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Education
Portland High School
Portland, TNSkills
- ECW system
- Medical Receptionist
- Customer Service
- Insurance Verification
- Medical Terminology
- Multi line phones
- Front desk operation
- Verbal and written communication
- Appointment scheduling
- Patient referrals
- Data Entry
- Prescription Refills
LANGUAGES
English
Timeline
Medical Receptionist
Ascension St Thomas West
2023.02 - Current
Medical Receptionist
TN Comprehensive Lung & Sleep Center
2021.11 - 2023.01
Medical Receptionist
Cumberland Family Practice
2020.12 - 2021.10
Medical Receptionist
Ascension St Thomas West
2018.01 - 2020.05
Medical Receptionist
American Family Care
2016.01 - 2018.01
Portland High School