Hallie Riggins
Glenwood,IA
Summary
Experienced in customer service with a focus on effective communication and active listening. Responsibilities included accurately processing orders, monitoring service quality, and ensuring timely delivery of food and beverages. When I work with kids I Demonstrate ability to manage youth behavior through structured supervision and facilitation of life-skills sessions, contributing to a safe environment. Skills in crisis de-escalation and documentation of progress highlight a commitment to maintaining standards in care and service delivery.
Overview
14
14
years of post-secondary education
1
1
year of professional experience
Work History
Waitress
Independant
Glenwood, MO
07.2024 - 09.2025
- Took accurate orders and relayed requests to kitchen staff to ensure timely service
- Monitored tables and refilled drinks during service
- Presented menus and highlighted daily specials to enhance customer dining experience
- Processed customer payments and issued receipts for independent patrons, ensuring smooth transaction flow
Youth Counselor
Heartland
Glenwood, MO
07.2024 - 08.2024
- Facilitated group activities and life-skills sessions for adolescents
- De-escalated crises using calm communication and safety procedures
- Monitored youth behavior and reinforced Heartland care plans
- Modeled positive behavior and healthy decision-making for youth
- Documented youth progress, incidents, and service notes accurately
- Maintained safe, structured environments during Heartland residential routines.
- I have been doing this every summer since 2024
Education
Glenwood High School
Glenwood, Iowa 10.2012 - 10.2026
Skills
- Active listening
- Customer service
- Safe supervision
- Communication
Affiliations
- I am active in my church youth
- I am a teachers assistant for my elementary school
Timeline
Waitress
Independant
07.2024 - 09.2025
Youth Counselor
Heartland
07.2024 - 08.2024
Glenwood High School
10.2012 - 10.2026