Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Hallie Sellars

Castalian Springs ,TN
Hallie Sellars

Summary

Hardworking customer service professional accustomed to fast-paced insurance call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in business, retail, and consumer standards and best practices. Also a Positive and upbeat Customer Service Specialist bringing 12 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Hard-working Supervisor with 5-7 years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in customer service concepts and best practice strategies. Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle including, acquisition, retention and support. Work directly with cross-functional teams including product, marketing, finance and operations. Contribute to continuous process improvement to meet goals. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring organization, listening and communication abilities developed over 14-year career to a growth- oriented role. Qualified Training Coordinator with 8 years of server training experience. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation. Authorized to work in the US for any employer

Overview

16
years of professional experience

Work History

MSC Industrial Supply Co
Nashville , TN

Vendor Managed Inventory Specialist
07.2021 - 06.2023

Job overview

  • Drove MSC customer loyalty through the support and promotion of solutions.
  • Supported and collaborated with MSC customer solutions and sales associates through execution of CARE program.
  • CARE is defined as Clean, Arrange, Relationships, Exceed Expectations and includes
  • Maintained 6S appearance of all solutions equipment
  • Daily logging of activity in SFDC(SalesForce.Com)
  • Ensured appropriate stock levels min/max were maintained in all accounts
  • Unpacked, received, and put away product at all solution points of use
  • Connected with customer contact to ensure retention of solution
  • Drove product expansion through spot buy and incremental solution growth
  • Lead focus of 100% safety compliance for VMIS team
  • Repaired and maintained vending solution equipment to company standards
  • Recommended Opportunities for Solutions / Spot Buy Growth to Sales Representative and Sales Management while documenting this information within SFDC accordingly.
  • Responsible for supporting shared profitability improvement goals and objectives within assigned accounts.
  • Maintained knowledge of all inventory management solutions.
  • Established productive, professional relationships with key personnel in assigned customers.
  • Maintained high customer satisfaction ratings that meet company standards.
  • Utilized routing software tools to adhere to planned schedule as well as document daily activities
  • Maintained daily time keeping utilizing MSC approved time management applications
  • Fostered the MSC Culture in my department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
  • Participated in special projects and performed additional duties as required
  • Ensured appropriate customer stock levels, generated new orders for merchandise, and obtained customer approval to place orders when required
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Unpacked orders, checked accuracy of shipments, and put away stock at customer locations
  • Provided communication and feedback to sales representatives and supervisor as appropriate to ensure full customer satisfaction
  • Communicated with customers via email, phone and onsite as needed to ensure all inventory and MSC related services were in good order
  • Performed general (5S) housekeeping for service equipment and immediate area
  • Computer literacy and proficiency in Microsoft Word and Excel
  • Performed Break-fix repairs on various different Inventory managed machines
  • Kept all machines working and running properly by ensuring to do software updates when needed in all accounts within my territory
  • Daily Use of Apps for work such as Salesforce, Field Service Lighting, and Control Point for inventory control management, data recording and product ordering
  • Implemented systems for tracking and managing stock levels with accuracy and precision
  • Labeled products, rotated stock and fronted merchandise for appealing display
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments

Dispatch
Nashville , TN

Delivery Driver
03.2020 - Current

Job overview

  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times
  • Delivered rush merchandise on tight schedules to meet customer targets
  • Located and selected merchandise to verify against delivery sheet specifications
  • Handled merchandise in accordance with product handling standards
  • Loaded and unloaded merchandise at stores and vendor locations
  • Verified sales orders before loading and unloading merchandise
  • Avoided delivery delays by carefully planning best routes with GPS
  • Positioned blocks and ties around items to secure cargo during transit
  • Answered customer questions regarding shipments
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
  • Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate
  • Obtained signatures needed to complete and process all paperwork efficiently
  • Resolved customer complaints and adjusted orders
  • Consulted with customers to gain feedback and address concerns with products or services.

Roadie

Delivery Driver
03.2020 - Current

Job overview

  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times
  • Delivered rush merchandise on tight schedules to meet customer targets
  • Handled merchandise in accordance with product handling standards
  • Loaded and unloaded merchandise at stores and vendor locations
  • Verified sales orders before loading and unloading merchandise
  • Avoided delivery delays by carefully planning best routes with GPS
  • Positioned blocks and ties around items to secure cargo during transit
  • Answered customer questions regarding shipments
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
  • Obtained signatures needed to complete and process all paperwork efficiently
  • Resolved customer complaints and adjusted orders
  • Consulted with customers to gain feedback and address concerns with products or services.

Amazon Warehouse

ICQA Warehouse Associate
12.2020 - 03.2021

Job overview

  • Completed all tasks to ensure compliance with relevant work regulations
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Handled day-to-day running of [project or department or task], ensuring high levels of productivity and progression
  • Maintained energy and enthusiasm in fast-paced environment
  • Worked flexible hours; night, weekend, and holiday shifts
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Alternated goods in inventory by observing first- in/first-out approach to keep shelves organized and properly stocked
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness
  • Simplified shipping and receiving processes, which boosted productivity [Number]%
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Manually transported warehouse materials weighing up to [Number] pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time
  • Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.

Extend HealthCare

Customer Service Representative
08.2020 - 12.2020

Job overview

  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Documented conversations with customers to track requests, problems and solutions
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Worked with managers to develop service improvement initiatives
  • Set up and activated customer accounts
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Reviewed account and service histories to identify trends and issues
  • Answered 100+ inbound calls per day and directed to designated individuals or departments
  • Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls
  • Delivered high level of service and support to each customer, paving way for future business opportunities
  • Upheld privacy and security requirements established by HIPPA/government regulatory agencies
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Followed up with clients to check on their progress and current Covid-19 condition.

J. Alexander's Restaurants

Server/Trainer
05.2018 - 07.2020

Job overview

  • Instructed new staff members on food handling procedures and techniques, maximizing efficiency
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Sought out and implemented methods to improve service and team performance to boost business sustainability
  • Calculated charges, issued table checks and collected payments from customers
  • Kept food storage and preparation equipment in good working order to maximize safety and cost- efficiency of operations
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
  • Partnered with team members to efficiently serve food and beverages
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Panera Bread

Shift Supervisor
06.2017 - 05.2018

Job overview

  • Built and maintained effective working relationships with peers and upper management
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion
  • Quality checked food and beverage components to determine conformance to specifications, disposing of any unacceptable parts
  • Completed opening procedures for hot/cold product assembly lines efficiently and safely
  • Upheld high standards of productivity and quality in all areas of operations
  • Looked for ways to go above and beyond job requirements
  • Loaded and unloaded food, beverage, paper, and all other store materials and components weighing in excess of 50 pounds using proper safety procedures to avoid injuries
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
  • Completed additional learning opportunities to advance knowledge and move into senior team member position
  • Worked hard to learn all required tasks quickly and maximize performance
  • Cross-trained in every store role to maximize operational knowledge
  • Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments
  • Increased overall team efficiency and productivity
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
  • Ran daily reports to assess performance and make proactive adjustments
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Mentored and supported new employees to maximize team performance
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations

The Chop House / Connor Concepts

Lead Server/Trainer
01.2014 - 07.2017

Job overview

  • Instructed new staff members on food handling procedures and techniques, maximizing efficiency
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Sought out and implemented methods to improve service and team performance to boost business sustainability
  • Calculated charges, issued table checks and collected payments from customers
  • Kept food storage and preparation equipment in good working order to maximize safety and cost- efficiency of operations
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
  • Partnered with team members to efficiently serve food and beverages
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Opened and closed restaurant as a lead server
  • Handled the supervision of servers throughout shifts, making sure each employee participated in teamwork, and side work assignments
  • Responsible for checking out all servers at the end of their shifts, ensuring all closing duties were completed, which included inspection of each servers assigned end of shift cleaning duty, cleanliness of each servers tables in their section for the shift, making sure all credit card receipts were properly and correctly recorded for cash out, and signing off/ collecting all cash out reports to give closing manager to allow server to cash out and clock out with management
  • Trained newly hired employees for server, hostess, and server helper positions.

Kilwins Chocolates & Ice Cream

Shift Supervisor/ Inventory Specialist
02.2008 - 12.2013

Job overview

  • Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments
  • Cross-trained in every store role to maximize operational knowledge
  • Increased overall team efficiency and productivity
  • Ran daily reports to assess performance and make proactive adjustments, enhancing operations
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department
  • Trained and supervised staff members
  • Mentored and supported new employees to maximize team performance
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Managed and mentored 20+ staff members
  • Documented receipts, employee hours and inventory movements
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity
  • Reviewed employee performance every month and delivered constructive feedback to improve weaknesses
  • Extended existing customer relationships through
  • Enhanced operations and boosted efficiency through employee training and coaching as well as creation of
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and extensive communication and tried-and-true marketing strategies
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Established ambitious goals for employees to promote achievement and surpass business targets
  • Assessed, optimized and elevated operations to target current and expected demands
  • Improved productivity initiatives,
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops
  • Automated office operations, managed client correspondence and tracked records
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions
  • Studied existing procedures and policies to offer optimal leadership to employees and merchandise/ retail /inventory operations when standing in for absent managers
  • Handled over $5,000.00 in funds each day in fast-paced retail environment
  • Addressed internal and customer-related issues each day and affected strategic resolutions
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums
  • Spearheaded training initiatives to improve employee performance and bottom-line business results
  • Met with each associate to establish realistic monthly sales goals
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability and preparing deposits
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Education

Volunteer State Community College
Gallatin, TN

Associate of Science from Psychology
05.2024

University Overview

Gulf Coast State College
Panama City, FL

Undergraduate from Nursing

University Overview

J.R. Arnold High School

High School Diploma
05.2011

University Overview

  • Awarded [Academic Letter]
  • Awarded [Honor Roll]
  • 3.5 GPA

Skills

  • Customer service (10 years)
  • Communication skills (10 years)
  • Inventory control (5 years)
  • Inventory management and ordering (3 years)
  • Warehouse experience (5 years)
  • Shift management (3 years)
  • Training and Development
  • System installations
  • System repairs
  • 5S
  • Proficiency in MS Office Applications(ie Excel, Word, Outlook)
  • Daily use of SalesForcecom (2 years)
  • Vendor relationship management
  • Purchasing
  • Purchase order creation
  • Expense reporting
  • Organization and Time Management
  • Attention to Detail
  • Quality control

Timeline

Vendor Managed Inventory Specialist
MSC Industrial Supply Co
07.2021 - 06.2023
ICQA Warehouse Associate
Amazon Warehouse
12.2020 - 03.2021
Customer Service Representative
Extend HealthCare
08.2020 - 12.2020
Delivery Driver
Dispatch
03.2020 - Current
Delivery Driver
Roadie
03.2020 - Current
Server/Trainer
J. Alexander's Restaurants
05.2018 - 07.2020
Shift Supervisor
Panera Bread
06.2017 - 05.2018
Lead Server/Trainer
The Chop House / Connor Concepts
01.2014 - 07.2017
Shift Supervisor/ Inventory Specialist
Kilwins Chocolates & Ice Cream
02.2008 - 12.2013
Volunteer State Community College
Associate of Science from Psychology
Gulf Coast State College
Undergraduate from Nursing
J.R. Arnold High School
High School Diploma

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Hallie Sellars