Hallie Wammack
Nixa,MO
Summary
Proven leader with a track record of enhancing operational efficiency at YMCA After School Care through effective communication and safety awareness. Skilled in mentoring, with a knack for fostering positive environments and driving significant improvements. Demonstrates a commitment to quality assurance and exceptional customer service, ensuring project success and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Site Lead of After School Care.
YMCA After School Care
323 N Patton Ave, Springfield, MO
10.2023 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Developed effective communication channels between onsite teams and offsite management staff.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Enhanced safety protocols, reducing workplace accidents and injuries.
- Established strong relationships with clients, leading to repeat business and increased referrals.
- Oversaw daily site operations to ensure work was completed accurately and efficiently.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Identified and eliminated safety risks through additional training.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Waitress
Thai Palace
Springfield, MO
06.2023 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Swim Instructor
Diventures
Springfield, MO
06.2022 - 06.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Receptionist
The Hive
109 N 2nd St, Ozark. Mo 65712
06.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Nixa High School
Nixa, MO05.2024
Skills
- Operations Management
- Mentoring and Coaching
- Quality Assurance
- Safety awareness
- Site Safety
- Effective Communication
- Behavior Change Communication
- Effective customer service
Certification
CPR certification
Timeline
Site Lead of After School Care.
YMCA After School Care
10.2023 - Current
Waitress
Thai Palace
06.2023 - 10.2023
Swim Instructor
Diventures
06.2022 - 06.2023
Receptionist
The Hive
06.2021 - 06.2022
High School Diploma -
Nixa High School