Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hallie Wammack

Nixa,MO

Summary

Proven leader with a track record of enhancing operational efficiency at YMCA After School Care through effective communication and safety awareness. Skilled in mentoring, with a knack for fostering positive environments and driving significant improvements. Demonstrates a commitment to quality assurance and exceptional customer service, ensuring project success and client satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Site Lead of After School Care.

YMCA After School Care
10.2023 - Current
  • Improved site efficiency by implementing streamlined processes and procedures.
  • Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
  • Managed project timelines, ensuring successful completion within budget and on schedule.
  • Collaborated with other Site Leads to share best practices and improve overall company performance.
  • Resolved conflicts among team members, fostering a positive and collaborative work environment.
  • Developed effective communication channels between onsite teams and offsite management staff.
  • Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
  • Enhanced safety protocols, reducing workplace accidents and injuries.
  • Established strong relationships with clients, leading to repeat business and increased referrals.
  • Oversaw daily site operations to ensure work was completed accurately and efficiently.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Identified and eliminated safety risks through additional training.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Waitress

Thai Palace
06.2023 - 10.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Swim Instructor

Diventures
06.2022 - 06.2023
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.

Receptionist

The Hive
06.2021 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

High School Diploma -

Nixa High School
Nixa, MO
05.2024

Skills

  • Operations Management
  • Mentoring and Coaching
  • Quality Assurance
  • Safety awareness
  • Site Safety
  • Effective Communication
  • Behavior Change Communication
  • Effective customer service

Certification

CPR certification

Timeline

Site Lead of After School Care.

YMCA After School Care
10.2023 - Current

Waitress

Thai Palace
06.2023 - 10.2023

Swim Instructor

Diventures
06.2022 - 06.2023

Receptionist

The Hive
06.2021 - 06.2022

High School Diploma -

Nixa High School

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Hallie Wammack