Hallie Whitmire
Gardnerville,Nevada
Summary
Friendly Dental Assistant with knowledge and experience in dental procedures and front office tasks. Works well with all personality types when interacting with patients and staff. Particularly enjoys building strong relationships with patients and providing quality support during dental procedures.
Overview
5
5
years of professional experience
Work History
Lead Dental Assistant
Toothfairy Children's Dental
Gardnerville, NV
10.2021 - Current
- Preformed prophylaxis cleanings thoroughly in a timely manner
- Applied protective coating of fluoride to teeth during dental procedures.
- Applied sealants and protective coating to teeth to protect enamel and prevent cavities.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials.
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Managed front desk operations, including phone calls and customer service inquiries.
- Served as a liaison between the dentist's office and insurance companies for verifying coverage information.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delegated work to staff, setting priorities and goals.
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
Dental Assistant
Sierra Oaks Dental
Sacramento, CA
06.2020 - 07.2021
- Scheduled cleanings and dental appointments for patients using appointment software.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Verified patient's eligibility for benefits under various insurance plans.
- Provided support with front office duties such as photocopying documents or scanning files.
- Answered and managed incoming calls and emails.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Established clean, sterile and welcoming environment for patients.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Dental Assisting
UEI College
05-2020
High School Diploma -
Oak Ridge High School
El Dorado Hills, CA06-2015
Skills
- CPR certified
- Chair-Side Support
- Dental Radiography
- Equipment Sterilization
- Restorative Procedures
- Insurance Verification
- Electronic Charting
- Instrument Preparation
- Scheduling and Coordinating
- HIPAA Compliance
- Patient Flow Management
- Front Office Management
- Financial Plan Options
- Budget Management
- Infection Control
- Inventory Management
- Staff Training
Education and Training
other,other
References
References available upon request.
Timeline
Lead Dental Assistant
Toothfairy Children's Dental
10.2021 - Current
Dental Assistant
Sierra Oaks Dental
06.2020 - 07.2021
High School Diploma -
Oak Ridge High School
Dental Assisting
UEI College